Overview
This role is hired under Mandai X, the growth accelerator and venture building arm of Mandai Wildlife Group. We aim to influence changes in attitudes, decisions and behaviours to reach 1 billion consumers, and to spark, catalyse and accelerate innovative ventures that drive growth and impact beyond boundaries. Mandai X blends commercial, human and planetary wellbeing to unleash humanity’s collective power for positive change. If you’re detail-driven, people-savvy, and thrive in fast-paced projects, this role is for you.
Position: Hands-on Activation Manager to bring our partner launches to life. You’ll own the end-to-end activation implementation process—from procurement and vendor onboarding to logistics, on-ground execution, and post-campaign reporting. You’ll ensure each launch runs smoothly, collaborate with cross-functional teams, and monitor budgets, timelines, and quality. You’ll support product testing, gather feedback, and translate insights into improvements that elevate customer and partner experience.
With a mix of project management, cross-functional operational know-how, and an eye for detail, you’ll help optimize workflows, ensure brand consistency, and drive impact across activations. Experience with brand IP licensing is a plus.
Key Responsibilities
- Process and activation management
- Procurement and logistics support
- Initiate end-to-end procurement until implementation of each launch
- Lead partner onboarding and vendor creation/registration
- Manage and ensure smooth delivery to/from warehouse including storage of merchandise for each partner launch
- Recruit, manage and train on-ground part-timers
- Track expenses per partner location, invoicing, and post-campaign reporting
- Optimization Workflow
- Develop and update operations playbooks; ensure collaterals adhere to brand guidelines
- Manage layout of merchandise area with vendors to maximize display and sales
- Project-manage implementation till launch; liaise with vendors and cross-department teams; set milestones and ensure achievement
- Set up Contentful for each partner location and update content as needed
- Develop operations/retail briefs and FAQs for each activation
- User journey and product support for activations
- Product development support; test features for each partner launch
- Collect survey feedback and translate into actionable items
- Reporting; set up customer and partner satisfaction surveys
- Monitor analytics and experience metrics (CSAT and NPS) for product and experience
- Support reporting of total revenue and SDIC metrics; maintain dashboards for KPIs and OKRs
Required Qualifications
- Degree in Business, Product Design, or a related field
- Strong knowledge of events and product development processes
- Excellent project management and organizational skills with the ability to manage multiple priorities
- Strong interpersonal and negotiation skills to manage internal and external stakeholders
- 5–8 years of experience in planning and executing events or activations from concept to completion
- Experience in startup, scale-ups, or early-stage ventures
- Comfortable with limited resources and incomplete information
- Able to pivot quickly when plans change while driving progress
- Resilient in fast-changing environments, balancing creative demands with practical execution
- Experience balancing creative design ambitions with operational execution
- Knowledge of visual merchandising and creating engaging event/retail setups
- Familiarity with project management tools (e.g., Trello, Asana, Monday.com) and milestone tracking
- Experience working with cross-functional teams (marketing, ops, product, creative) to deliver seamless events
- Exposure to customer experience measurement (CSAT, NPS) or similar tools
- Experience drafting event briefs, FAQs, and user journey guides for smooth execution
- Familiarity with CMS tools (e.g., Contentful) and basic data analytics or dashboarding
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