Assistant Manager / Manager – Merchandising Project

PERSOL SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a proactive professional to manage merchandising operations. You will oversee sales channels, inventory, and customer service, ensuring smooth operations and positive customer experiences. The ideal candidate has at least 3 years of experience in retail or e-commerce and is proficient in Excel. This position offers a hybrid work schedule.

Qualifications

• Minimum 3 years’ experience in retail, merchandising, or e-commerce operations.
• Strong organisational, problem-solving, and attention-to-detail skills.
• Customer-focused with proven service recovery experience.

Responsibilities

• Monitor and respond to seller queries, ensuring timely service.
• Manage service recovery for defective items and delays.
• Conduct quality checks on stock and coordinate deliveries.

Skills

Organisational skills

Problem-solving skills

Customer service experience

Proficiency in Microsoft Excel

Job description

Salary: Up to $4,000/month

Duration: 6 months + optional 5-month extension

Work Schedule: 5-day week (Mon–Fri), hybrid (3 days in office, 2 WFH), occasional warehouse visits

About the Role

We are looking for a proactive and detail-oriented professional to manage the day-to-day operations of a merchandising project. You will oversee sales channels, inventory, fulfilment, and customer service to ensure smooth operations and a positive customer experience.

Responsibilities

• Monitor and respond to seller queries, ensuring timely service and issue resolution.
• Manage service recovery for defective items, delays, or missing products.
• Conduct quality checks on incoming stock and coordinate deliveries with partners.
• Track inventory and sales, manage replenishments, and support multiple sales channels.
• Provide regular reports for performance tracking and analysis.

Requirements

• Minimum 3 years’ experience in retail, merchandising, or e-commerce operations.
• Strong organisational, problem-solving, and attention-to-detail skills.
• Customer-focused with proven service recovery experience.
• Proficient in Microsoft Excel; experience with e-commerce platforms preferred.
• Able to work independently and collaboratively in a fast-paced environment.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1982883 (Koh Wei Ling, Gao Weiling)