Assistant Manager/Manager - Membership

Defence Collective Singapore Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading membership organization in Singapore seeks an Assistant Manager/Manager for Membership to oversee engagement strategies and manage operations. The ideal candidate will have a bachelor's degree in a relevant field and 3-5 years of experience in membership or loyalty programs. Strong organizational and communication skills are essential. Join us to foster community advocacy and engagement through innovative membership initiatives.

Qualifications

• Minimum 3-5 years of working experience in membership and loyalty programmes.
• Strong attention to detail and a flair for aesthetics.

Responsibilities

• Develop innovative membership strategies to grow DCS members.
• Collaborate with internal and external stakeholders on membership value propositions.
• Manage day-to-day operations of membership programmes.
• Build strong relationships with members through communication and events.
• Complete other tasks/projects as assigned.

Skills

Organisational skills

Analytical skills

Project management

Written communication

Verbal communication

Creativity

Marketing acumen

Education

Bachelor's degree in Event Management, Business, Marketing or related field

Job description

Assistant Manager/Manager - Membership

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE

The Assistant Manager/Manager, Membership is responsible for overseeing Defence Collective Singapore’s (DCS) membership management. As a key member in the Membership team, this role is crucial in fostering community engagement and advocacy through membership.

Defence Collective Singapore (DCS) is the parent company of Singapore Discovery Centre, Singapore Navy Museum, Singapore Air Force Museum, and upcoming brands to be subsumed under the DCS umbrella in near future.

Job Responsibilities:

• Develop and implement innovative membership strategies to attract, engage and grow DCS members, with the end goal of cultivating advocacy.
• Collaborate with both internal stakeholders and external partners to create desirable value propositions of the membership. That includes member benefits, user experience at various touchpoints and loyalty programme.
• Manage the day-to-day operations of the membership programmes, including acquisition, retention, renewals, benefits, member app, as well as database management and analysis.
• Build and maintain strong relationships with members through personalised communication and a calendar of creative events, to foster a positive, engaging, and impactful member experience.
• Any other tasks/projects as assigned from time to time.

Job Requirements:

• Bachelor's degree in Event Management, Business, Marketing or a related field.
• Minimun 3 - 5 years of working experience, with a focus on membership and loyalty programme.
• Strong organisational, analytical and project management skills.
• Excellent written and verbal communication skills.
• Great attention to details; with a flair for aesthetics.
• Competent with a strong marketing acumen, result-oriented and with a passion for impactful member engagement.
• Creative, cheerful and fun-loving!