Assistant Manager / Manager, Local Worker Advisory

TRIPARTITE ALLIANCE LIMITED; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

An advisory organization in Singapore is seeking an Assistant Manager / Manager for its Local Worker Advisory team. The role involves providing consultancy on labor legislations, assisting with employment disputes, and improving workplace fairness. Ideal candidates should have 2-3 years in HR or customer service, strong analytical abilities, and proficiency in communication. This position is on a 2-year full-time contract with the potential for permanence.

Qualifications

• 2-3 years of experience in human resources, customer service or counselling is an advantage.
• Ability to handle difficult customers and sensitive issues calmly and professionally.
• Meticulous with good analytical and problem-solving skills.
• Proficient in written communication.

Responsibilities

• Provide advisory services on labour legislations and workplace fairness.
• Advise on employment disputes and resolve cases.
• Assist in filing employment-related claims and complaints.
• Investigate workplace fairness and discriminatory cases.

Skills

Customer service

Analytical skills

Problem-solving

Communication

Team player

IT proficiency

Tools

MS Excel

MS Word

PowerPoint

Outlook

Job description

Assistant Manager / Manager, Local Worker Advisory

The incumbent will be part of the Local Worker Advisory team with the Tripartite Alliance for Dispute Management (TADM).

Job responsibilities

• Provide advisory services on labour legislations, employment practices and workplace fairness issues (over email, phone, video conference and in person);
• Advise customers on matters related to employment disputes, including discrimination cases and give guidance on options and possible recourse to the disputes and follow through with the case till closure;
• Assist to file employment related claims and workplace discrimination complaints on behalf of the customers;
• Assess contractual terminations, involuntary resignations on wrongful dismissal and including those related to workplace discrimination, follow through with the cases till closure;
• Process and investigate workplace fairness and discriminatory cases/enquiries;
• Develop and maintain accurate customer related information into databases;
• Undertake process improvement and or ad hoc projects where required.

Job requirements

• Prior 2-3 years’ experience in human resources, customer service or counselling is anadded advantage.
• Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally. You should have a positive attitude and an interest in helping people.
• Must be meticulous and possess good analytical and problem-solving skills.
• Able to communicate well and write concisely.
• Must be a team player who can work with both internal and external stakeholders.
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook.
• The position offered will commensurate with individual work experience and suitability.
• Position is on a 2-year full-time contract directly under the payroll of TAL with an option to renew, contingent upon performance and subject to the organisation's needs. Additionally, there is potential for emplacement into a permanent position.

About Tripartite Alliance Limited

Tripartite Alliance Limited (TAL) is a Company Limited by Guarantee (CLG) that is jointly set up by the tripartite partners: Ministry of Manpower (MOM), National Trades Union Congress (NTUC), and Singapore National Employers Federation (SNEF). At TAL, people are at the heart of our business. We believe in nurturing and developing individuals who are keen to make a positive difference and contribute towards the building of progressive workplaces and harmonious work relations in Singapore.