Assistant Manager / Manager, Local Worker Advisory

Tripartite Alliance Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent advisory agency in Singapore seeks candidates for a 2-year full-time contract position providing advisory services on labour legislation and workplace fairness issues. Responsibilities include assisting customers with employment disputes and filing claims. Suitable candidates should possess experience in human resources or customer service, strong analytical skills, and a positive, empathetic approach to problem-solving. The role affords opportunities for permanent placement based on performance.

Qualifications

• 2-3 years’ experience in human resources, customer service, or counselling.
• Ability to handle sensitive issues professionally and empathetically.
• Meticulous with strong analytical and problem-solving skills.

Responsibilities

• Provide advisory services on labour legislations and workplace fairness.
• Advise customers on employment disputes and guide them through processes.
• Develop and maintain accurate customer-related information.

Skills

Human resources experience

Customer service skills

Analytical skills

Problem-solving skills

Communication skills

Team player

Tools

MS Excel

MS Word

MS PowerPoint

MS Outlook

Job description

Job responsibilities:

• Provide advisory services on labour legislations, employment practices and workplace fairness issues (over email, phone, video conference and in person);
• Advise customers on matters related to employment disputes, including discrimination cases and give guidance on options and possible recourse to the disputes and follow through with the case till closure;
• Assist to file employment related claims and workplace discrimination complaints on behalf of the customers;
• Assess contractual terminations, involuntary resignations on wrongful dismissal and including those related to workplace discrimination, follow through with the cases till closure;
• Process and investigate workplace fairness and discriminatory cases/enquiries;
• Develop and maintain accurate customer related information into databases;
• Undertake process improvement and/or ad hoc projects where required

Job requirements:

• Prior 2-3 years’ experience in human resources, customer service or counselling is an added advantage.
• Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally. You should have a positive attitude and an interest in helping people.
• Must be meticulous and possess good analytical and problem-solving skills.
• Able to communicate well and write concisely.
• Must be a team player who can work with both internal and external stakeholders.
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook.

The position offered will commensurate with individual work experience and suitability.

Position is on a 2-year full-time contract directly under the payroll of TAL with an option to renew, contingent upon performance and subject to the organisation's needs. Additionally, there is potential for emplacement into a permanent position.

About Tripartite Alliance Limited

Tripartite Alliance Limited (TAL) is a Company Limited by Guarantee (CLG) that is jointly set up by the tripartite partners: Ministry of Manpower (MOM), National Trades Union Congress (NTUC), and Singapore National Employers Federation (SNEF). At TAL, people are at the heart of our business. We believe in nurturing and developing individuals who are keen to make a positive difference and contribute towards the building of progressive workplaces and harmonious work relations in Singapore.