Assistant Manager / Manager, Digitalisation & Business Excellence

Public Service Division; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A government agency in Singapore is seeking a talent development specialist to champion digital transformation initiatives. The ideal candidate will have experience in business intelligence, project management, and data analysis using tools like PowerBI and Tableau. This role involves developing business use cases for digitalisation and collaborating across departments to drive improvements. Strong analytical and communication skills are essential.

Qualifications

• 2-5 years of experience in business intelligence/business process reengineering/data management.
• Experience in business process improvement with relevant qualifications such as Scrum or Lean/Six Sigma.
• Excellent communication skills to manage stakeholders.

Responsibilities

• Champion digital transformation and business process reengineering.
• Develop business use case for digitalisation projects.
• Collaborate across divisions to drive process improvement initiatives.

Skills

Business analysis skills

Analytical and strategic thinking

Project management

Experience with RPA solutions

Data analysis using BI tools

Education

Background in Engineering/Business Analytics

Tools

PowerBI

Tableau

Qlik

Workato

Job description

[What the role is]

Part of the Digital Industry and Talent Group in IMDA, the Human Capital Cluster (HCC) seeks to strategise and develop talent attraction initiatives to help Singapore position itself to capture opportunities in the digital economy.

You will be part of HCC’s Talent Development division that manages programmes to groom a pipeline of talent to drive the Digital Economy and become the next generation of leaders in the infocomm media (ICM) sector.

[What you will be working on]

What you will be working on:

• Champion digital transformation and business process reengineering initiatives for Talent Development division that enables enhanced customer experience and improved productivity for the delivery of leadership programmes under IMDA’s SG Digital Leadership Accelerator.
• Develop business use case for areas identified for potential digitalisation/business process re-engineering and obtain buy-in from key stakeholders within HCC and across IMDA. End-to-end oversight of digitalisation projects, from planning to execution.
• Identify opportunities to apply new digital transformation technologies and/or enhance existing digital solutions as part of solutioning to enable the team to ‘do less and achieve more’. Build, test and implement process improvement solutions using various technologies and tools (e.g., RPA).
• Collaborate across all divisions/departments within HCC and IMDA to drive process improvement initiatives that will be aligned with IMDA’s digital transformation priorities
• Develop strategic data insights and institutional reporting/dashboards to support management decision making on tech talent strategy.

[What we are looking for]

What we are looking for:

• Background in Engineering/Business Analytics or other related fields with preferably 2-5 years of working experience in a business intelligence/business process reengineering/data management role
• Experience in business process improvement and project management with relevant qualifications (e.g., Scrum, Lean/Six Sigma)
• Experience in building RPA solutions across multiple tools/systems, as well as relevant certification in automation tools (eg. Workato) is advantageous
• Excellent business analysis skills: business needs definition, process/data mapping, UAT execution, stakeholder relationship management
• Experience with analysing data using business intelligence and data visualization tools (e.g., PowerBI, Tableau, Qlik). Previous experience in programming is a plus
• Excellent analytical and strategic thinking skills to analyse situations and make sound judgements. Result-driven self-starter and able to deliver in a fast-paced environment with minimal supervision. Great attention to detail with excellent written and verbal communication details to handle a wide range of stakeholders