Assistant Manager, Learning & Development (Ref 25905)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A human resources consulting firm in Singapore is seeking a Learning and Development Manager to oversee L&D operations and ensure compliance with local regulations. You will supervise the team, monitor performance against SLAs, and liaise with various stakeholders. The ideal candidate has a Bachelor's degree and over 5 years of HR experience, with strong communication skills and proficiency in MS Office. Competitive salary and benefits offered.

Qualifications

• More than 5 years of HR experience, with L&D administration experience preferred.
• Strong interpersonal and communication skills to build strong relationships with stakeholders.
• Supervisory experience is preferred.

Responsibilities

• Oversee and supervise the L&D Operations team ensuring timely backend support.
• Monitor team performance to consistently meet SLAs and KPIs.
• Liaise with stakeholders for end-to-end course administration.

Skills

Interpersonal skills

Communication skills

Process improvement

Supervisory skills

Education

Bachelor’s degree in HR or Business Administration

Tools

MS Office (Word, Excel, PowerPoint)

SuccessFactors

Job description

Responsibilities

• Oversee and supervise the L&D Operations team to ensure timely and accurate processing of backend support to L&D related matters such as supporting Cluster-wide common programmes registration, external learning and In Service Scholarship and Sponsorship administrations.
• Monitor team performance to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met, with regular reviews and revisions as appropriate.
• Liaise with internal and external stakeholders to ensure end-to-end course administration is executed in accordance with established SLAs and operational standards.
• Build and foster partnerships with Centre of Excellence (CoE) Learning team and Institution Learning teams to enhance seamless end-to-end process delivery.
• Drive process improvements within the team to enhance efficiency and effectiveness whilst ensuring compliance with relevant local employment regulations and company policies.

Requirements

• Bachelor’s degree in HR, Business Administration or related field
• More than 5 years of HR experience. L&D administration experience preferred but not mandatory
• Strong interpersonal and communication skills to build strong relationships with stakeholders
• Supervisory experience is preferred.
• Proficient in MS Office (Word, Excel, Powerpoint) and knowledge with SuccessFactor will be an advantage.
• Licence no: 12C6060