Assistant Manager, L&D Operations

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for an L&D Operations Manager to oversee backend operational administration. The role requires a Bachelor's degree and over 5 years of HR experience, preferably in L&D. Candidates must have strong interpersonal and communication skills, with supervisory experience preferred. The position offers a competitive remuneration package and various benefits.

Benefits

Competitive remuneration package

Comprehensive benefits

Qualifications

• More than 5 years of HR experience; L&D administration experience preferred.
• Supervisory experience preferred.
• Self-driven and strong adaptability required.

Responsibilities

• Oversee and supervise the L&D Operations team.
• Monitor team performance to meet service level agreements (SLAs) and KPIs.
• Liaise with stakeholders for end-to-end course administration.

Skills

Interpersonal skills

Communication skills

Adaptability

Attention to detail

Prioritization

Education

Bachelor's degree in HR, Business Administration or related field

Tools

MS Office (Word, Excel, PowerPoint)

SuccessFactors

Job description

Overview

Oversee Learning & Development (L&D) backend operational administration such as Common Programs, external learning and In-Service Sponsorship & Scholarship.

This role will perform and supervise a team of specialists to ensure meeting of monthly KPIs and Service standard by timely and accurate execution of daily operations that supports all the institutions in the cluster.

The ideal candidate is expected to manage operational issues and provide guidance to the team where necessary.

Job Responsibilities

• Oversee and supervise the L&D Operations team to ensure timely and accurate processing of backend support to L&D related matters such as supporting Cluster-wide common programmes registration, external learning and In Service Scholarship and Sponsorship administrations.
• Monitor team performance to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met, with regular reviews and revisions as appropriate.
• Liaise with internal and external stakeholders to ensure end-to-end course administration is executed in accordance with established SLAs and operational standards.
• Build and foster partnerships with Centre of Excellence (CoE) Learning team and Institution Learning teams to enhance seamless end-to-end process delivery.
• Drive process improvements within the team to enhance efficiency and effectiveness whilst ensuring compliance with relevant local employment regulations and company policies.

Job Requirements

• Bachelors degree in HR, Business Administration or related field
• More than 5 years of HR experience. L&D administration experience preferred but not mandatory
• Strong interpersonal and communication skills to build strong relationships with stakeholders
• Supervisory experience is preferred.
• Proficient in MS Office (Word, Excel, Powerpoint) and knowledge with SuccessFactor will be an advantage.
• Self-driven, strong adaptability, meticulous and ability to prioritise work

Job ID: 8XY87R4R

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

• 20 Cecil Street, #08-09, Plus Building, Singapore 049705

• Tel: [phone]

• EA Licence Number: 02C4944

• EA Registration Number: R1108448

• EA Personnel: Tan Lili Gesse