Assistant Manager, Import CS Air Freight (Cargo Wise)

STAFFKING PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is looking for an experienced Import Air Freight Coordinator to manage import operations. The ideal candidate will assist and coach the Airfreight Import CS team, ensuring all shipment documents are processed accurately and timely. A diploma or degree in Logistics or relevant field, along with 2-4 years of experience in freight forwarding or customer service, is preferred. This role offers a competitive salary and benefits in a supportive MNC environment.

Benefits

Basic salary up to $3500 - $4500

Office hours: 9am to 5:30pm

Company transport provided

Qualifications

• 2-4 years of experience in import air freight operations or freight forwarding.
• Experience in customer service or team supervision.
• Understanding of import documentation and shipping regulations.

Responsibilities

• Assist and coach the Airfreight Import CS team.
• Ensure shipment documents and carrier coordination are correct.
• Track team performance against SLAs and KPIs.

Skills

Organizational skills

Problem-solving

Decision-making

Customer service

Education

Diploma or Degree in Logistics, Supply Chain, Business, or related field

Tools

CargoWise or similar freight management systems

Job description

Benefits

• Basic salary up to $3500 - $4500
• Office hours: 9am to 5:30pm
• MNC with better working environment under Freight Forwarding Industry
• East region (Company transport provided to and from Tampines and Bedok)

Job Scope

• Assist and coach the Airfreight Import CS team to manage import shipments smoothly.
• Ensure shipment documents, carrier coordination, customs, billing, and job closure are done correctly.
• Manage complex import questions and serve as a point of escalation for service problems.
• Coordinate with Operations, Customs, and others to ensure shipments run smoothly.
• Manage import air freight operations using CargoWise system
• Coordinate with freight forwarders, airlines, customs brokers, and clients to ensure accurate and on-time delivery of goods.
• Track team performance against SLAs and KPIs, provide guidance, and report major issues to the Manager.
• Oversee documentation processes including airway bills, invoices, packing lists, customs declarations, and permits.
• Monitor shipment status, resolve discrepancies, and provide timely updates to clients.
• Assist in customs clearance procedures and ensure compliance with all relevant regulations.
• Perform ad-hoc tasks as assigned by the Import Manager or Operations Head.

Job Requirements

• Diploma or Degree in Logistics, Supply Chain, Business, or related field preferred.
• Minimum 2–4 years in import air freight operations or freight forwarding, with experience in customer service or team supervision.
• Organized, reliable, and able to work under pressure in a fast-paced environment.
• Experience with CargoWise or similar freight management systems.
• Understanding of import documentation, airway bills, customs clearance, and shipping regulations.
• Good problem-solving and decision-making skills, with the ability to support operational improvements.

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We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chia Choon Wing (R23112010)