Assistant Manager - Fault Management Center (FMC)

ENGIE South East Asia; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading energy management company based in Singapore is looking for a Fault Management Center Leader. The role involves managing the FMC team, ensuring smooth operations, scheduling staff, and training team members. Ideal candidates have at least three years of experience in Helpdesk or Call Centre management, strong interpersonal skills, and a proactive, service-oriented mindset. Join us to make a meaningful impact in the energy sector.

Qualifications

• At least three years of relevant experience in Helpdesk/Call Centre operations.
• Able to work independently with minimal supervision.
• Strong leadership qualities with good planning and organisational skills.

Responsibilities

• Lead and manage the Fault Management Center (FMC) team.
• Schedule manpower and ensure minimum manning requirements are met.
• Train and guide team members with up-to-date knowledge.

Skills

Leadership

Interpersonal skills

Communication skills

Organisational skills

Service-oriented mindset

Education

Tertiary or diploma qualification

Job description

Job Description

• Lead and manage the Fault Management Center (FMC) team, including FMC Team Leaders and Operators, to ensure smooth daily operations.
• Schedule manpower and ensure minimum manning requirements are consistently met.
• Train, guide, and equip team members with up-to-date knowledge of processes and procedures.
• Ensure updates to contact lists and related documentation are carried out promptly.
• Monitor all outstanding tickets, identify those pending closure, and follow up for timely updates.
• Create, analyse, and present operational reports to management and stakeholders.
• Manage customer relationships and coordinate with internal teams as required.
• Oversee manpower allocation and support operational planning.
• Perform backup or download of recordings when required.
• Handle any ad-hoc tasks assigned by superior.

Job Requirements

• At least a tertiary or diploma qualification.
• At least three (3) years of relevant experience in Helpdesk/Call Centre operations and management.
• Able to work independently and possess good interpersonal skills.
• Good verbal and written communication skills.
• Proactive, able to work with minimal supervision, and able to perform under pressure.
• Service-oriented mindset with a high level of initiative and integrity.
• Building and M&E knowledge is preferred.
• Strong leadership qualities with good planning and organisational skills.
• Has a good safety mindset and displays good WSH behaviour

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure of the century!