Assistant Manager, Facilities Management

MOH Holdings (Singapore); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A government agency in Singapore is seeking an Assistant Manager to manage and supervise operations at Transitional Care Facilities. The role involves overseeing contract compliance, managing performance metrics, and leveraging technology to enhance operational efficiency. Ideal candidates should have a strong background in Facilities Management and data-driven decision-making, with at least 5 years of relevant experience.

Qualifications

• At least 5 years of experience in Facilities Management.
• Experience in Ops-Tech roles is an advantage.
• Ability to establish good network with various stakeholders.

Responsibilities

• Manage and supervise contracted operators in daily operations.
• Check compliance with contract terms and endorse receipt of services.
• Respond to complaints and feedback, carry out investigations.

Skills

Facilities Management knowledge

Data-driven and analytical skills

Communication skills

Writing skills

Education

Tertiary qualifications in Operations Management or Business Information Technology

Job description

Job Description

The Assistant Manager will manage and supervise the contracted operators in the day-to-day operations of the Transitional Care Facilities; Multi‑Purpose Community Isolation Facilities and/or Nursing Accommodation. This includes activities leading to the standing‑up and closing of the facilities. The officer will also be expected to drive ops‑tech and data‑related projects.

Job Responsibilities

• Ensure protocols and governance are correctly translated to the ground staff and implemented correctly.
• Performs the role of ground contract liaison officers (verifying the delivery of service (GRO)) and as liaisons linking the ground operations to MOH.
• Perform the role of contract liaison to check on compliance with contract terms and endorse the receipt of services for payment (e.g. servicing of equipment, meals provision, security headcount, use of Tele‑medical services, etc).
• Checks on performance of facilities (Managing Agent) in accordance with protocols set by MOH (e.g. tracking Bed Occupancy Numbers and Bed Occupancy Rate)
• Respond (including being on-site) to complaints, feedback, incidents and carry out investigations and report to HHQ.
• Assist in the conduct exercises and contingency planning to ensure emergency facilities are kept warm and ready for activation.
• Enhance operational effectiveness and efficiency of the facilities and user experiences, using appropriate tech and AI tools.
• Leverage technology and/or data to support decision-making and improve workplace productivity.

Job Requirements

• Tertiary qualifications in Operations Management, Business Information Technology or similar areas.
• At least 5 years of experience in Facilities Management; experience in Ops‑Tech roles will be an advantage.
• Personal Characteristic and Behavior - Good facilities management knowledge, data‑driven with analytical skills, inquiry, communication and writing skills.
• Ability to establish good network with various stakeholders and external agencies.
• Responsive, able to anticipate and adapt to a dynamic working environment.