Assistant Manager, E-Commerce Buying & Merchandising

C K DEPARTMENT STORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore is seeking an experienced E-commerce Manager to lead sourcing, purchasing, and e-commerce operations. The successful candidate will execute buying strategies, manage daily online operations, and ensure product listings are accurate. Ideally, you will have 3–5 years' experience in buying or e-commerce within retail, strong negotiation skills, and a solid understanding of digital performance. This role drives profit and enhances customer satisfaction across all digital platforms.

Qualifications

• 3–5 years of experience in buying, merchandising, or e-commerce management within retail or omnichannel environments.
• Strong understanding of e-commerce operations and digital performance drivers.
• Experience in FMCG or related retail sectors is preferred.

Responsibilities

• Develop and execute buying strategies based on sales trends and market insights.
• Manage daily e-commerce operations including sales performance and order processing.
• Negotiate with suppliers to maximize margin and efficiency.

Skills

Negotiation skills

Supplier management

Analytical and data-driven

Proficiency in Excel and reporting tools

Education

Diploma or Degree in Business, E-Commerce, Marketing, Merchandising

Tools

E-commerce platforms

ERP systems

Job description

This role is responsible for sourcing, selecting, and purchasing merchandise that reflects our brand positioning, sales strategy, and profitability goals. You will also oversee day-to-day e-commerce operations, online merchandising, digital performance, and customer experience—driving revenue growth, conversion, and profitability across all digital platforms.

Responsibilities:

• Develop and execute buying strategies based on sales trends, inventory levels, seasonal demand, and market insights.
• Source new suppliers and evaluate existing vendors on quality, pricing, reliability, and compliance.
• Negotiate cost prices, payment terms, MOQs, delivery schedules, and commercial conditions to maximize margin and stock efficiency.
• Manage daily e-commerce operations, including sales performance, order processing, fulfilment coordination, customer service, chat management, returns handling, and platform performance.
• Ensure product listings, pricing, promotions, and content are accurate, consistent, and up to date across all platforms.
• Oversee platform and brand webpages, including banner design, category structures, and promotional mechanics, ensuring timely updates and optimal content placement to boost visibility, engagement, and conversion.
• Monitor customer feedback, reviews, returns, and complaints, implementing continuous improvement initiatives to enhance customer satisfaction.
• Manage inventory performance and promotional activities, including bundle creation, discount activation, vouchers, and campaign execution.
• Build strong relationships with e-commerce partners and platforms, analyzing category and brand performance to recommend strategies that achieve business objectives.
• Prepare and analyze regular sales, inventory, and performance reports, providing actionable insights and recommendations to management.

Requirements:

• Diploma or Degree in Business, E-Commerce, Marketing, Merchandising, or related field.
• 3–5 years of experience in buying, merchandising, or e-commerce management within retail or omnichannel environments. Experience in FMCG or related retail sectors is preferred.
• Strong negotiation and supplier management skills.
• Solid understanding of e-commerce operations, online merchandising, and digital performance drivers.
• Analytical and data-driven, with proficiency in Excel and reporting tools.
• Experience with e-commerce platforms, marketplaces, and ERP systems is an advantage.