Assistant Manager, Digital & Data (Digital Product Owner)

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading wildlife destination in Singapore is seeking an Assistant Manager, Digital Product Owner. You will oversee the operations and delivery of the Chatbot and Mandai App, ensuring they align with guest engagement strategies. The ideal candidate has a Bachelor's degree and 3-5 years of experience in digital product management. This role offers the chance to work with innovative AI-driven products and enhance user experiences across digital platforms.

Benefits

Opportunity to shape digital guest experiences

Exposure to AI-driven products

Collaborative, growth-oriented environment

Qualifications

• 3-5 years of experience in digital product management, operations, or equivalent.
• Familiarity with chatbot platforms and mobile apps preferred.
• Ability to work in a fast-paced, cross-functional environment.

Responsibilities

• Support day-to-day operations of the Chatbot and Mandai App.
• Champion the guest perspective ensuring usability.
• Track and analyze product usage and feedback.
• Partner with internal stakeholders for alignment on product features.
• Support incident management for chatbot and app.

Skills

Analytical skills

Stakeholder management

Problem-solving

Digital product metrics interpretation

Education

Bachelor’s degree in Business, Digital Media, IT, or related field

Tools

Chatbot platforms

Mobile apps

Conversational AI solutions

Job description

Mandai Wildlife Group’s Digital & Data (D&D) Department is at the heart of our digital transformation, shaping innovative guest experiences across our parks and platforms. As part of the Digital Platform team, we enable seamless, guest‑centric digital journeys that bring our mission to life. We are seeking an Assistant Manager, Digital Product Owner to support the growth and operations of our Chatbot and Mandai App. This role will report directly to a Senior Manager and will work closely with cross‑functional teams including IT, Marketing, Guest Experience, Park Operations and external vendors.

Job Duties And Responsibilities

Product Management & Delivery

• Support the day‑to‑day operations and roadmap delivery of the Chatbot and Mandai App.
• Assist in managing product backlogs, sprint planning, and user story refinement based on business value, user feedback and market trends.
• Monitor feature adoption, user journeys, and key performance metrics to inform continuous improvement.

Guest Experience Enablement

• Champion the guest perspective by ensuring features align with usability and accessibility best practices.
• Drive initiatives that improve CSAT, reduce friction, and enhance engagement through digital channels.
• Collaborate with UI/UX designers to support design enhancements for both chatbot and app interfaces.

Data & Insights

• Track and analyse product usage, adoption rates, and feedback to generate insights for improvement.
• Work closely with analytics teams to develop dashboards and monitor KPIs (e.g., fallback rate, app adoption, conversion rates).

Stakeholder & Vendor Management

• Partner with internal stakeholders (IT, Guest Experience, Marketing, Park Ops) to ensure smooth product feature rollouts and alignment with business goals.
• Liaise with external vendors to track progress, elevate issues, and ensure timely delivery of features or fixes.

Operational Support

• Support incident management and BAU troubleshooting for chatbot and app.
• Ensure documentation (flows, FAQs, release notes, SOPs) is constantly updated and accessible.

Job Requirements

• Bachelor’s degree in Business, Digital Media, IT, or related field.
• 3—5 years of experience in digital product management, operations, or equivalent.
• Familiarity with chatbot platforms, mobile apps, or conversational AI solutions preferred.
• Strong analytical and problem‑solving skills with ability to interpret digital product metrics.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast‑paced, cross‑functional environment.

What We Offer

• Opportunity to shape digital guest experiences for a leading wildlife destination.
• Exposure to AI‑driven products, mobile apps, and cross‑channel digital platforms.
• A collaborative, growth‑oriented environment where innovation meets purpose.