Assistant Manager, Data Management Centre (SSC)

CERTIS GROUP - GHR; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent HR shared services provider in Singapore is seeking an Assistant Manager for the Data Management Centre to oversee accurate data processing and ensure compliance with audit requirements. The ideal candidate will lead a team, manage SAP data integrity, and collaborate with internal stakeholders to enhance service quality. Strong leadership and communication skills, along with a degree in business or related field, are required. Experience with SAP is preferred.

Qualifications

• Bachelor’s degree in business, Information Systems, or a related discipline.
• Diploma with 1-2 years of relevant experience in Shared Services.
• Hands-on experience with SAP or equivalent HR Information System.

Responsibilities

• Motivate and guide a team to meet SLAs with Business Partners.
• Ensure timely input of employee data in SAP.
• Work closely with Payroll and Business Units to support pay runs.
• Identify gaps and streamline procedures for process improvements.
• Prepare reports and handle employee data requests.

Skills

Leadership

Data Management

Collaboration

Process Improvement

Communication

Education

Bachelor’s degree in business or related discipline

Diploma with 1-2 years relevant experience

Tools

SAP

HR Information System

Job description

Job Purpose

The Assistant Manager, Data Management Centre (SSC), supports HR Shared Services by overseeing accurate data processing, maintaining compliance with audit and policy requirements, and ensuring timely delivery of employee‑related transactions. The role leads a team in managing SAP data integrity, partners with internal stakeholders, and drives workflow improvements to enhance service quality and operational efficiency.

What You’ll Do

• Lead & Oversee Daily Operations: Motivate and guide a team of officers to meet Service Level Agreements (SLAs) with Business Partners and deliver reliable HR data services.

• Manage HR Data & System Transactions: Ensure accurate, timely input of employee and company data in SAP, aligned with audit, compliance, and confidentiality requirements.

• Collaborate with Key Stakeholders: Work closely with Payroll, Business Units, GHR, and IS teams to support pay runs, address queries, and implement policy or system changes.

• Drive Process Improvements: Identify gaps, conduct root‑cause analysis, streamline procedures, implement enhancements, and update SOPs and training materials.

• Support Governance & Reporting: Handle employee data requests, prepare reports, respond to audit queries, and ensure data integrity for internal and external stakeholders.

What You’ll Bring

• Education & Experience: Bachelor’s degree in business, Information Systems, or a related discipline — or a Diploma with 1–2 years of relevant experience, preferably in a Shared Services environment.

• Systems Knowledge: Hands‑on experience with SAP or an equivalent HR Information System is an advantage.

• Communication Skills: Good oral and written communication skills, with the ability to interact professionally with stakeholders.

• HR Domain Knowledge: A thorough understanding of HR practices, policies, and procedures.

• Professional Attributes: Detail‑oriented, discreet with sensitive data, and able to work both independently and in a team‑based setting.