Assistant Manager (Customer Management) (1-year contract)

Government Technology Agency (GovTech); Singapore; On-site; SGD 4,000 - 8,000; Full time

Job summary

Government Technology Agency (GovTech) in Singapore seeks a role to support permanent staff in managing SME and micro-SME customers, focusing on client relationships and service delivery.

You will address operational and real estate-related needs for SME clients, and help redeveloped firms with relocation plans, coordinating with relevant agencies for a smooth transition.

Qualifications

• Strong interpersonal and communication skills.
• Ability to handle difficult conversations professionally.
• Experience in customer management or real estate/public sector is an advantage.
• Be part of the Singapore Public Service and support government service delivery.

Responsibilities

• Address operational and real estate-related needs of SME and micro-SME customers.
• Assist companies affected by redevelopment works with relocation plans and liaise with relevant agencies to ensure smooth transitions.
• Build and maintain strong business relationships with customers.

Skills

Stakeholder management

Interpersonal skills

Communication

Problem solving

Customer management

Job description

What the role is

You will support JTC’s permanent staff in managing its Small & Medium Enterprise (SME) and micro-SME customers.

What you will be working on

You will address the operational and real estate-related needs of JTC’s SME and micro-SME customers, while building and maintaining strong business relationships. The role may also involve assisting companies affected by redevelopment works in their relocation plans, including identifying suitable alternative properties and liaising with relevant agencies and departments to ensure a smooth transition for the companies.

What we are looking for

• Strong interpersonal, communication, and stakeholder management skills, including ability to handle difficult conversations with customers professionally
• Positive attitude
• Resourcefulness and strong ability to solve problems
• Experience in customer management, the real estate sector, or the public sector will be an advantage

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.