Assistant Manager, Culture and Experience Development

Singapore General Hospital; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking an Assistant Manager for Culture and Experience Development. This role involves support in strategic development and operational delivery of service excellence programs, fostering a people-first culture through training and engagement activities. You will coordinate logistics, manage stakeholder communication, and supervise junior staff, ensuring effective programme delivery while aligning with organizational priorities. Ideal candidates should have a degree and a minimum of 3 years' relevant experience.

Qualifications

• Minimum 3 years of experience in a relevant field preferred.
• Experience in organizing training sessions and workshops.
• Ability to manage databases and prepare reports.

Responsibilities

• Assist in planning capability-building programmes.
• Coordinate logistics for experiential learning sessions.
• Monitor programme budgets and manage resources.

Skills

Coordination across departments

Data analysis

Communication skills

Project management

Education

Degree in Business Administration or related field

Certificate in Training and Development

Job description

The Job:

The Assistant Manager, Culture and Experience Development, supports the strategic development and operational delivery of SGH’s service excellence, learning, and engagement programmes that build a people‑first culture across the hospital. Working closely with the Assistant Director, Culture and Experience Development, this role ensures the smooth execution of capability‑building initiatives, staff engagement activities, and culture‑enabling programmes that embed empathy, communication, and patient‑centred behaviours into everyday practice.

The Assistant Manager plays a key role in coordinating logistics, managing data, liaising with stakeholders, and supervising junior staff or vendors to ensure programmes are delivered effectively and aligned with SGH’s service excellence priorities.

The responsibilities include, but are not limited to, the following:

• Assist in planning and coordinating hospital‑wide capability‑building programmes and engagement initiatives
• Work with trainers, vendors, and facilitators to ensure quality and consistency in programme delivery.
• Coordinate logistics for experiential learning sessions, including simulation and digital learning
• Serve as a key contact point for departments, ensuring alignment of engagement activities with SGH priorities, and provide timely updates and manage communication with stakeholders
• Collect, analyse participation data, feedback, PREMS outcomes and prepare reports to support programme evaluation and continuous improvement
• Monitor programme budgets and manage resource allocation for events and training sessions
• Guide and support Admin team or interns in administrative and coordination tasks
• Support initiatives that foster appreciation and recognition, including storytelling platforms and staff engagement campaigns
• Support ad‑hoc projects/tasks as assigned by Supervisor

Job Requirements:

• Degree in Business Administration, Human Resources, Education, Healthcare Administration, or a related field with minimally 3 years of experience is preferred
• Certificate in Training and Development is preferred
• Experience in organising and coordinating training sessions, workshops, or events, including logistics, scheduling, and communication with participants
• Experience in maintaining records, managing databases, and handling reports, particularly in relation to training programmes or staff development
• Experience working as part of a team, particularly in roles that require coordination across different departments or units