Assistant Manager, Billing (1 year contract)

SEMBCORP POWER PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading energy solutions provider in Singapore is seeking a skilled professional to manage billing and customer fulfillment operations. The ideal candidate will have at least a degree and relevant experience in the energy sector, with strong skills in Microsoft Office and project management. You will lead a team and optimize processes to ensure efficient operations that contribute to Sembcorp's commitment to energy transition. This role offers the opportunity to make a significant impact while fostering a collaborative culture.

Qualifications

• At least a Degree Holder in a relevant field.
• Preferably 5 years of relevant working experience in the energy or utilities industry.
• Minimum 2 years of experience in managing a team.
• In-depth knowledge and experience in business process improvement.

Responsibilities

• Provide Billing, Customer Fulfilment and Collection operation support.
• Develop and optimize business processes using digital systems.
• Perform analysis of business processes for efficiency and productivity.
• Manage billing system projects to ensure objectives are met.
• Team leader for operational functions.

Skills

Microsoft Office proficiency

Power BI

Analytical skills

Interpersonal skills

Education

Degree Holder

Tools

MS Dynamics

Job description

About Sembcorp

Sembcorp is a leading energy and urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.

Join us in shaping a sustainable energy future

Drive Asia’s energy transition with us! Our Gas & Related Services segment is a key growth engine, delivering reliable and efficient energy to industries and communities across multiple countries. We support Asia’s growing energy needs while advancing the shift to a lower-carbon future.

Purpose and Scope

• Provide Retail Operations Billing, Customer Fulfilment and Collection Support for the Commercial Business.
• Develop, standardize, and optimize business processes for the Retail Operations team using digital systems.

Key Roles and Responsibilities

• Provide Billing, Customer Fulfilment and Collection operation support for the Commercial Business.
• Develop, standardize, and optimizebusiness processes by analyzing and evaluating existing processes and challenges.
• Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management.
• Review and update procedures and policies to support billing, sales, and metering requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation.
• Manage and support billing system projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met.
• Team leader for operational functions such as billing operations, customer support or collections.

Qualifications & Experience

• At least a Degree Holder.
• Preferably 5 years of relevant working experience in the energy or utilities industry, playing a crucial role in managing the billing and collection operations
• Minimum 2 years of experience in managing a team.
• In-depth knowledge and experience in business process improvement and project management and implementation preferred.

Skills/competencies & Preferred Characteristics

• High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools.
• Strong analytical and problem-solving skills, attention to detail and comfort in working with numbers.
• Excellent communication and interpersonal skills.

Our Culture at Sembcorp

At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition.

We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition.

Join us in making a real impact!