Assistant Manager (Ambulatory Operations)

Alexandra Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore seeks a talented manager to oversee renal services, including outpatient and inpatient dialysis. The ideal candidate will coordinate resources, implement clinical strategies, and manage staff development. With 3-5 years of experience in healthcare and strong problem-solving skills, you will play a crucial role in delivering quality care. Applications are invited from Singapore Citizens and Permanent Residents.

Qualifications

• 3 to 5 years of working experience in healthcare or service industry preferred.
• Comfortable with ambiguity and enjoy problem solving.
• Strong team-player with good analytical skills.

Responsibilities

• Ensure operational readiness of the department.
• Identify opportunities to implement strategies with Clinical Services Director.
• Coordinate renal programmes and initiatives.
• Facilitate staff development and orientation.
• Manage ad-hoc duties as needed.

Skills

Strong communication

Problem solving

Presentation skills

Negotiation

Interpersonal skills

Analytical skills

Organizational skills

Ability to multi-task

Self-motivated

Proficiency in SAP

Proficiency in MS Office

Education

Degree in any discipline

Tools

SAP

MS Office (Word, Excel, PowerPoint)

Job description

Overview

The position holder will be responsible for facilitating and coordinating the management of medical specialty or departments. Key responsibilities include facilitating planning and development of clinical services, coordination in operational processes of the specialty/departments and areas assigned; and implementation of strategies and services with Clinical leads and/or HODs. The position holder is specifically responsible for Dialysis Centre, Inpatient and Outpatient Peritoneal Dialysis services under Renal/Nephrology Departments. Additionally, the position holder doubles as Renal Coordinator/Case Management Officer and is responsible for the administration of the renal programme, provide renal counselling and case management for early and advanced chronic kidney diseases (CKD) patients, and coordinate the administrative and clinical care for renal patients in the inpatient and outpatient setting.

You will be responsible for the following:

Responsibilities

1. Ensure department’s operational readiness
   • Ensure adequate resources are provided for clinical services to perform to the expectations of patients and in alignment with Hospital’s business and financial objectives.
   • Establish and update SOPs, downtime protocols and workflows in all areas of work related to renal services
   • Troubleshoot and resolve operational, IT and administrative errors or issues
   • Ensure department work with relevant stakeholders to manage customers’ feedback timely
   • Prepare and participate in MACG’s pre-MOH inspection and MOH inspections/audits
   • Drive annual workplan and budgetary planning with multi-disciplinary team
2. Identify opportunities to implement or facilitate strategies with Clinical Services Director and Clinical Leads to achieve mission of the Hospital
   • To drive and lead discussions, open communications and teamwork across multi-disciplinary teams
   • Provide guidance and directions in management, planning, coordinating and executing strategies and workplans
   • Timely and successful implementation of new services/workflows and improvement initiatives in department
   • Participate in discussions and campus planning for new Integrated General Hospital (IGH) campus
3. Administration of relevant renal programmes and initiatives
   • Provide renal counselling and case management for early and advanced chronic kidney disease (CKD) patients
   • Coordinate with MSWs to facilitate subsidy application for patients who need financial assistance
   • Facilitate interim haemodialysis (HD) placement at external Dialysis Centre (DC) by working with external DC, patients/caregivers and MSWs
   • Oversee Peritoneal Dialysis (PD) claims for newly initiated PD patients
4. Staff Management
   • To orientate and induct new staff in department
   • Facilitate staff in developing relevant skillsets and competencies; and maximize their potential in their respective area of work
   • To keep competency checklist updated
5. Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Qualifications

• 3 to 5 years of working experience in healthcare or service industry preferred.
• Degree in any discipline
• Strong communication, problem solving, presentation, negotiation and interpersonal skills
• Strong team-player, good analytical and organizational skills
• Ability to multi-task and work under tight timelines
• Independent worker, with strong initiative and self-motivation
• Comfortable with ambiguity, uncharted territory, enjoy challenges and problem solving
• Embrace continuous improvements, innovation and productivity enhancement
• Proficient in SAP and MS Office applications such as Word, Excel and PowerPoint

Application

To apply, contact [e-mail] to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.