Assistant Manager

National Environment Agency; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading public organization in Singapore is seeking a professional for its Quality Service Department. The role involves handling public health issues, managing customer feedback, and ensuring compliance with service standards. Candidates should possess excellent communication and writing skills, strong leadership capabilities, and an interest in environmental public health. Join us to contribute to effective customer service and improve public health initiatives in a fast-paced environment.

Qualifications

• Keen interest in environmental public health.
• Strong leadership and teamwork skills.
• Ability to manage multiple priorities.

Responsibilities

• Draft and vet reports for feedback and appeals.
• Manage service-related matters in Public Health.
• Handle difficult customers and perform service recovery.
• Track and analyze feedback and appeals.
• Propose corrective actions for customer service improvement.

Skills

Excellent communication skills

Interpersonal skills

Excellent writing skills

Leadership skills

Proficient in Microsoft Office

Interest in environmental public health

Job description

What the role is:

You will work in Quality Service Department (QSD) to handle appeals, feedback and enquiries related to public health issues. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.

What you will be working on:

You will be responsible for the following:

• Draft and/or vet reports and replies for feedback, appeals and enquiries to ensure that they comply with standard operating procedures and service standards.
• Manage service-related matters pertaining to the Public Health pillar.
• Handle difficult customers and perform service recovery where necessary.
• Track and analyse the feedback and appeals received.
• Propose corrective action, changes and improvements for effective customer service and satisfaction.

What we are looking for:

Requirements:

• Keen interest in environmental public health
• Excellent communication and interpersonal skills
• Excellent writing skills
• Strong leadership skills and a good team player
• Proficient in Microsoft Office application

About National Environment Agency

The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations.

For more information, visit www.nea.gov.sg