ASSISTANT MANAGER

EMMET INTERNATIONAL HR PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A restaurant management company in Singapore seeks a responsible individual to assist in the supervision and daily operations of the restaurant. The role involves ensuring high customer service standards and managing staff training and development. Applicants should have experience in restaurant management, excellent leadership skills, and the ability to foster a positive customer experience.

Qualifications

• Experience in restaurant management or hospitality.
• Strong leadership and communication skills.
• Ability to manage customer service effectively.

Responsibilities

• Assist the Managers in overseeing the restaurant’s daily operations.
• Ensure good customer service standards and quality.
• Assist in training and development of staff.

Job description

Roles & Responsibilities

Reporting to the Restaurant Manager and Assistant Manager, you are responsible for assisting the Managers in supervising and ensuring the efficient running and daily operations of the restaurant, in accordance to the company’s standards.

Key performance areas include assisting managers to manage team performance, people development through training and ensuring maximum customer service standards.

KEY RESPONSIBILITIES

Operations

• Assist the Managers in overseeing the restaurant’s daily operations.
• Operationally equipped to manage all service sections within the restaurant and its related functions.
• Responsible for checking on all equipment maintenance and servicing.
• Observe a high standard of work ethics and be a role model for all service staff.

Customer service and service quality

• Responsible for ensuring good customer service standards and quality.
• Provide a high level of customer satisfaction in the restaurant and maintain effective communication with the customer at all times.
• Manage and handle customers feedback and complaints in an appropriate and timely manner, aligned with company’s standards.

Staff Training and Development

• Assist Restaurant Manager and Assistant Manager in training, development and evaluation of service staffs to be well-trained in the respective service stations.