Assistant Lounge Manager

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airport service provider in Singapore is seeking an experienced F&B Manager to oversee daily operations at Terminal 1, Changi Airport. Responsibilities include managing operations, conducting team briefings, and ensuring compliance with health and safety standards. Candidates should have 2-3 years of experience in a similar role, the ability to lead a team, and be confident in handling challenging customer feedback. This position offers a dynamic work environment focused on exceptional service.

Qualifications

• Minimum 2-3 years of related experience as F&B Manager or similar capacity.
• Ability to lead a team.
• Confident in handling challenging feedback and customers.

Responsibilities

• Manage and oversee daily operations ensuring compliance to standards.
• Weekly schedule planning and manpower management during flight delays.
• Handle guest feedback promptly and professionally.

Skills

Team leadership

Conflict resolution

Operational management

Job description

Job Description:

• Manage and oversee daily operations and ensure compliance to operations standards and procedures, and brand standards


• Weekly schedule planning and daily floor allocation; including manpower planning during flight delays


• Handle guest feedback promptly in a calm and professional manner, and in accordance with standards and requirements


• Ensure compliance of health, safety , food handlings, and hygiene standards


• Conduct and coordinate daily team briefing


• Conduct training/onboarding of new team members


• Achieve budgets, customer satisfaction targets and other business metrics.


• Handle different guest challenges and situations and be part of the first response emergency team.


• Key person in driving the success in delivering exceptional service standards

Job Requirements:

• Minimum 2-3 years of related experience as F&B Manager or similar capacity


• Ability to lead a team


• Confident in handling challenging feedback and customers

Work Location:

Terminal 1, Changi Airport