Assistant Lead Analyst (SAP HR, Successfactors) - ERP Apps Ops

SYNAPXE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an experienced application support specialist to provide ongoing support for SAP HCM and SuccessFactors applications. The ideal candidate should have at least 5 years of experience, strong communication skills, and the ability to conduct user requirement analysis. This role includes support during the SDLC phases and liaising with various stakeholders.

Qualifications

• At least 5 years of experience in SAP HCM ECC and SuccessFactors application support.
• Experience in SuccessFactors modules like employee central, time management, and performance management.
• Strong analytical and problem-solving skills with a team player spirit.

Responsibilities

• Provide on-going application support and be involved in various stages of the SDLC.
• Conduct user requirement analysis for new systems and enhancements.
• Liaise with business users and vendors in project implementation.

Skills

SAP HCM ECC application support

SAP SuccessFactors modules

Verbal and written communication

Analytical skills

Problem-solving skills

Job description

Overview

Provide application support and KTLO activities for various System under ERP-HR Service Ops.

Responsibilities

1. Provide on-going application support and be involved in various stages of the SDLC.


2. Conduct user requirement analysis for the development / implementation of new systems and for enhancements to existing systems.


3. Evaluate potential solutions and make recommendations to resolve business problems.


4. Involvement in the system integration testing phase prior to implementation.


5. Plan and coordinate end-user training for any system implementations or enhancements.


6. Liaise closely with business users and build good rapport.


7. Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.


8. Support the team in defining project requirements, tracking and documentation.


9. Provide 24/7 primary application maintenance standby support.


10. Provide guidance and coaching to junior team members.

Requirements

• At least 5 years of experience in SAP HCM ECC and SuccessFactors application support


• Experience in SuccessFactors modules (employee central, time management, compensation & benefits, performance management)


• Experience in SAP payroll support and functional knowledge, SAP ABAP knowledge and BIB replication.


• Strong in verbal and written communication, analytical and problem solving skills with team player spirit