Assistant Key Account Manager

LF LOGISTICS SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics service provider in Singapore is seeking a professional to manage key customer accounts and ensure high service standards. The ideal candidate should have a degree in Business Management or related fields, and 3-5 years of experience in logistics or supply chain. Strong communication, analytical, and negotiation skills are essential for success in this role. This position offers opportunities to develop customer relationships and contribute to business planning.

Qualifications

• Minimum 3 to 5 years of relevant working experience in Logistics or Supply Chain.
• Good command of both spoken and written English.
• Effective communicator with strong interpersonal and presentation skills.
• Able to work effectively and independently in a fast-paced environment.

Responsibilities

• Support the management and retention of a portfolio of key 3PL customer accounts.
• Build and maintain relationships with assigned customers as the main point of contact.
• Gather and analyze market, customer, and competitor insights to support business planning.
• Monitor service performance and ensure activities comply with agreed Service Level Agreements.
• Monitor service performance in compliance with agreements.

Skills

Customer relationship management

Analytical skills

Communication skills

Negotiation skills

Problem-solving

Customer relationship management

Education

Degree, Diploma or Professional Certificate in Business Management, Supply Chain or Logistics Management

Diploma in Supply Chain Management

Professional Certificate in Logistics Management

Tools

MS Office (Excel, PowerPoint)

Job description

Duties and Responsibilities

• Support the management and retention of a portfolio of key 3PL customer accounts
• Build and maintain strong relationships with assigned customers as the main point of contact, ensuring satisfaction and effective coordination with internal teams
• Gather and analyze market, customer, and competitor insights to support business planning and identify new opportunities
• Work closely with internal stakeholders to ensure activities align with company goals and service standards
• Assist in preparing responses for customer inquiries, RFI, RFQ, and tender submissions
• Support the development of pricing proposals in coordination with relevant teams
• Monitor service performance and ensure activities comply with agreed Service Level Agreements
• Negotiate commercial terms that are both competitive and in line with company expectations
• Coordinate with internal departments to resolve issues and ensure smooth logistics operations
• Perform other duties as assigned by the superior from time to time

Requirements

• Degree, Diploma or Professional Certificate in Business Management, Supply Chain, Logistics Management or other related disciplines
• Minimum 3 to 5 years of relevant working experience in Logistics or Supply Chain
• Proficient in MS Office applications, particularly Excel and PowerPoint
• Good command of both spoken and written in English
• Good knowledge on supply chain-related services, warehousing and distribution if preferable
• Able to work effectively and independently, in a fast-paced and dynamic environment
• Positive mindset, confident and able to contribute positively within a reputable growing group
• Effective communicator with strong interpersonal, communication and presentation skills