Assistant IT Support manager

BACHA COFFEE PTE LTD; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading coffee company headquartered in Singapore is seeking an experienced IT Manager to lead their IT support team. Responsibilities include overseeing IT services, ensuring compliance, and managing team operations across the region. Ideal candidates should have over 8 years of relevant experience, proven leadership in team building, and hands-on knowledge of helpdesk systems such as JIRA. Proficiency in English is required, knowledge of Mandarin or French is advantageous. This role offers the chance to grow within a dynamic environment.

Qualifications

• 8+ years of experience in IT support, with 5+ years in a leadership role.
• Hands-on experience with IT methodologies and practices.
• Knowledge of IT auditing, compliance, and team management.

Responsibilities

• Review and propose best practices for IT protocols and services.
• Oversee IT support services and ensure compliance.
• Build and manage a team of IT support members.

Skills

IT service management

Team leadership

Problem-solving

Communication skills

Education

Degree/Diploma in Computer Science or related studies

Tools

JIRA

ServiceNow

Microsoft Planner

Office 365

Job description

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Review & propose best-practices and enforce IT methodologies & protocols to ensure highest quality of services provided to end users and partners
• Oversee IT support services to ensure issues are quickly responded, escalated and resolved in compliance with IT protocols
• Build-up and manage team of IT support members across the region
• Ensure smooth daily IT operations and monitor up/downtime of critical services
• Build up runbooks and documentations to ensure proper knowledge transfer
• Assist subsidiaries in their daily IT operations

Requirements

• Degree/Diploma in Computer Science or related studies with 8 years or more working experience, out of which more than 5 should be of similar capacity
• Experience as a leader in team building, staff skill development, methodology formulation, training and monitoring
• Hands‑on experience in helpdesk ticketing systems like JIRA, ServiceNow, Microsoft Planner, or equivalent.
• Good knowledge of IT auditing and compliance enforcement
• Hands‑on experience in desktop support, network infrastructure, Office 365, basic scripting, Microsoft products, Server room & facility health maintenance
• Must have work experience managing team in Retail and/or F&B industry and understand the dynamic job nature within the industry
• Good knowledge of IT store opening and renovation projects
• Good knowledge of one or more of the following systems – POS, ERP, Business Intelligence, eCommerce
• Knowledge or work experience in technical solutioning and development will be advantageous
• Good communications and problem‑solving skill
• Team player and be independent in executing work‑related jobs.
• Proficient in written and spoken English. Ability to write and converse in Mandarin or French will be advantageous, for communicating with associates in our subsidiaries in France, China.