Assistant IT Manager

BTI Executive Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking an IT Operations Manager to oversee IT functions, provide technical support, and manage infrastructure. The ideal candidate will have 4-6 years of relevant experience and a background in IT support. Responsibilities include vendor management, cybersecurity measures, and support for core business systems like Xero. This role requires strong troubleshooting skills and the ability to work independently.

Qualifications

• 4-6 years of experience in IT support or infrastructure management.
• Strong hands-on experience in end-user support.
• Familiarity with network setup and firewall configuration.

Responsibilities

• Manage IT operations ensuring stable performance.
• Provide Level 1 and Level 2 technical support.
• Administer IT infrastructure including servers and user access.

Skills

Technical support

Troubleshooting

Vendor management

Cybersecurity

ERP systems exposure

Education

Diploma or Degree in IT or Computer Science

Tools

TeamViewer

Xero

Job description

Manage the overall IT operations, ensuring stable performance and smooth support to all users.

Provide Level 1 and Level 2 technical support, including troubleshooting of hardware, software, and network issues.

Administer and maintain IT infrastructure, including servers, firewalls, backup systems, and user access.

Manage vendor relationships and service contracts; serve as the primary contact for IT service providers during the transition from outsourced to in-house operations.

Support and maintain core business systems such as ERP and accounting software (e.g., Xero).

Coordinate IT procurement, software licensing, and asset management.

Implement cybersecurity measures and ensure data protection compliance.

Collaborate with management on IT strategy, budgeting, and continuous improvement initiatives.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

Diploma or Degree in Information Technology, Computer Science, or equivalent.

At least 4–6 years of experience in IT support or infrastructure management.

Strong hands-on experience in end-user support and remote troubleshooting (e.g., TeamViewer).

Familiarity with network setup, firewall configuration, and IT security fundamentals.

Exposure to ERP systems or accounting software is advantageous (e.g., Vantage Point, Xero).

Self-driven and able to operate independently in a lean setup.