Assistant IT Manager

Skechers; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global footwear company located in Singapore is seeking an IT Project Coordinator to assist in planning, executing, and managing IT and digital projects including POS system enhancements and customer engagement platforms. The role involves supervising daily operations, coordinating system testing, and ensuring smooth delivery of IT services. Ideal candidates should have experience in project management and familiarity with ERP and CRM systems.

Qualifications

• Experience in IT project management and coordination.
• Strong understanding of POS, ERP, and CRM systems.
• Ability to develop and implement system documentation.

Responsibilities

• Assist in planning and executing IT projects.
• Supervise daily IT system operations.
• Coordinate troubleshooting for applications support.

Job description

Assist in planning, coordinating and executing IT and digital projects including POS system, ERP enhancements, and customer engagement platforms

Gather business requirements from stakeholders, validate functional specifications and coordinate with system providers to deliver effective solutions

Lead or support system testing, pilot developments and user acceptance process to ensure smooth project delivery

Monitor progress, timelines and risks ensuring milestones are achieved within quality standard

Ensure change process flow is adhere into the system lifecycle, implementing and controlling processes to manage change requests

Assist in preparation Functional, Technical and User Documentation

Day to Day Operation

Supervise smooth and running daily IT system operation

Provide day-to-day support for applications such as POS, ERP, CRM etc

Coordinate troubleshooting and provide application 1st level support, liaise with user and application vendor to resolve incident and recover service

System Monitoring and IT Reporting

Perform installation, setup, configuration, migration, upgrading and testing of software applications, ensure auto-processes and integration runs smoothly and pro-actively initiate recovery for any failures arise

Maintain accurate system documentation and ensure proper user training and operational handover for new implementations

Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment

Formulate a problem solving and decision-making approach to handle issues

Define action and work plans to address the issues, prepare project status reports, incident summaries and change request for review

Develop and implement a checklist for managing service delivery

Backup support for Infrastructure as and when needed

Ensure Enforcement of IT Asset Management

Maintain and ensure IT Policy and Processes is enforced