Assistant IT Manager

Skechers Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A multinational footwear company in Singapore is seeking an IT Project Manager to assist in the planning, coordination, and execution of IT and digital projects. The ideal candidate will oversee daily IT operations, ensure system functionality, and coordinate between stakeholders and system providers. A proactive problem solver with strong documentation skills is essential for this role.

Responsibilities

• Assist in planning, coordinating and executing IT and digital projects.
• Gather business requirements from stakeholders and validate specifications.
• Lead or support system testing and user acceptance process.
• Supervise daily IT system operation and provide application support.
• Coordinate troubleshooting and liaise with users and vendors.
• Perform installation, configuration, migration and testing of software applications.
• Maintain accurate system documentation and ensure user training.
• Coordinate with support teams for defect fixes and enhancements.
• Develop action plans to handle issues and prepare project status reports.

Job description

• Project Implementation and Management

  • Assist in planning, coordinating and executing IT and digital projects including POS system, ERP enhancements, and customer engagement platforms

  • Gather business requirements from stakeholders, validate functional specifications and coordinate with system providers to deliver effective solutions

  • Lead or support system testing, pilot developments and user acceptance process to ensure smooth project delivery

  • Monitor progress, timelines and risks ensuring milestones are achieved within quality standard

  • Ensure change process flow is adhere into the system lifecycle, implementing and controlling processes to manage change requests

  • Assist in preparation Functional, Technical and User Documentation

• Day to Day Operation

  • Supervise smooth and running daily IT system operation

  • Provide day-to-day support for applications such as POS, ERP, CRM etc

  • Coordinate troubleshooting and provide application 1st level support, liaise with user and application vendor to resolve incident and recover service

  • System Monitoring and IT Reporting

  • Perform installation, setup, configuration, migration, upgrading and testing of software applications, ensure auto-processes and integration runs smoothly and pro-actively initiate recovery for any failures arise

  • Maintain accurate system documentation and ensure proper user training and operational handover for new implementations

  • Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment

  • Formulate a problem solving and decision-making approach to handle issues

  • Define action and work plans to address the issues, prepare project status reports, incident summaries and change request for review

  • Develop and implement a checklist for managing service delivery

  • Backup support for Infrastructure as and when needed

  • Ensure Enforcement of IT Asset Management

  • Maintain and ensure IT Policy and Processes is enforced

• Support company’s events when required