Assistant IT Manager

Pan Pacific Hotels Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A prominent hotel group in Singapore is seeking an IT Manager for PARKROYAL COLLECTION Pickering. This role includes managing the hotel’s IT infrastructure, ensuring operational efficiency, and supporting users with IT issues. Ideal candidates will have over 5 years of experience in the hospitality sector, a diploma in IT or Business Studies, and proficiency in essential software. Excellent communication skills and a customer-oriented approach are essential for this position. Join us in providing dynamic IT support and enhancing guest experiences.

Benefits

Equal employment opportunities

Sustainability initiatives

Qualifications

• Minimum of 5 years of IT experience, preferably in the hospitality industry.
• Proficiency in relevant business applications and operating systems.
• Good knowledge of multi-property emails, websites, DNS.

Responsibilities

• Manage all Business Applications and IT infrastructure of the hotel.
• Monitor operational efficiency of hotel IT systems.
• Source and recommend IT systems for purchase and upgrade.
• Educate IT users to minimize system failure.

Skills

IT management

Customer service

Communication skills

Problem-solving

Education

Diploma in Information Technology or Business Studies

Tools

Opera

Micros Simphony

Windows Operating System

CISCO networks

Job description

Singapore

PARKROYAL COLLECTION Pickering, Singapore

Information Technology

Job Grade

Full-time

Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy‑saving features throughout the building.

Our sustainable project design and green efforts have earned it numerous accolades including ‘World’s Leading Green City Hotel, 2024’ title at the prestigious World Travel Awards. The 367‑room hotel offers uncomplicated, modern and efficient service and a team of hotel associates who find joy in real connections.

Role

• Managing and organizing all Business Applications, Databases and Messaging System of the property in accordance with the established procedures issued by the Management and the industry's best practice processes.
• Develop and spearhead the hotels’ IT infrastructure and support the extensive operation systems and network.
• Monitor the operational efficiency of the hotel IT systems and take appropriate remedial measures to correct system inadequacies, etc.
• Source, evaluate and recommend IT systems for purchase and upgrade.
• Review and negotiate hardware/software maintenance contracts and software licensing with IT suppliers.
• Assist to operate a responsive IT support service to all IT users, which addresses systems problems/failures.
• Assist in managing all associated activities in respect of IT systems changes thereby promoting seamless changes and minimizing disruptions to operations.
• Educate IT users on correct usage of IT systems and associated IT supplies and accessories to minimize system failure.

Talent Profile

• Minimum of 5 years of IT experience, preferably hospitality industry.
• Diploma in Information Technology or Business Studies.
• Proficiency in Windows Operating System, and Hotel Related Business Applications (e.g. Opera, Micros Simphony).
• Good knowledge of multi‑property emails, websites, DNS and CISCO networks.
• Excellent communication skills (oral and written).
• Customer oriented.

How to Apply

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.