Assistant IT Engineer (Ref 26197)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An IT support service provider in Singapore is looking for a dedicated Deskside Support Technician to provide technical assistance for hardware and software issues. The ideal candidate will have 1-3 years of support experience, excellent communication skills, and the ability to coordinate with vendors and manage procurement. Responsibilities include supporting end-user devices, managing service tickets, and participating in IT projects. This role involves both routine checks and ad hoc tasks essential for smooth operations.

Qualifications

• 1-3 years of deskside support experience preferred.
• Prior experience in MNC environments and VIP support is an advantage.
• Self-motivated, quick to learn, and committed to quality service.

Responsibilities

• Perform technical diagnosis and coordinate repairs for devices.
• Manage IT hardware/software procurement and vendor communication.
• Monitor incident/service tickets and assist users with issues.

Skills

Deskside support

IT infrastructure knowledge

ServiceNow or similar ITSM tools

Communication skills

Organizational skills

Team player

Education

ITE/Diploma in IT or related field

Job description

Responsibilities

• Hardware Support – Perform technical diagnosis and coordinate with OEM vendors for repair of defective devices (desktops, laptops, workstations, mobile devices, tablets, meeting room equipment, printers, etc.).
• Software Support – Diagnose and resolve issues related to operating systems (Windows 11) and standard desktop applications (Microsoft 365, etc.).
• Infrastructure Coordination – Work with infrastructure teams to resolve network, server, or other backend issues affecting end-user operations.
• Hardware & Software Changes – Support end-user device changes/refresh, system upgrades/migrations, and patch updates.
• Asset Management – Manage end-user devices in line with defined processes.
• Smart Hands Support – Provide onsite support for printers, network devices, meeting room equipment, and specialized/scientific devices.
• Regular Checks – Perform routine inspections of IT room devices and meeting room equipment when required.
• Deployment Services – Assist in large-scale deployment projects (asset auditing, discovery, project support, image integration, installations, user self-installations, migrations, and asset recovery) with full reporting and project tracking.
• Inventory & Audit Compliance – Ensure accuracy of IT inventories and compliance with annual audit requirements by maintaining detailed records of hardware, software, equipment, consumables, and supplies, with proper asset tags and classification labels.
• Procurement Management – Handle IT hardware/software procurement and manage requests through ERP systems (PR/PO, ETA, goods receipt, etc.).
• Vendor Coordination – Act as the primary point of contact for vendors, maintaining communication to ensure timely delivery, issue resolution, and fulfillment of purchase agreements.
• Daily IT Support – Provide day-to-day support, including preparing PCs for new hires/deployments, assisting with printer/copier setup, and supporting meeting room equipment.
• Incident & Service Ticket Handling – Attend, respond to, and monitor incident/service tickets, assisting users with hardware/software issues and ensuring closure within SLA timelines.
• IT Project Support – Manage and closely follow up on assigned IT project tasks to ensure timely, successful completion and positive user experience.
• Ad Hoc Tasks – Perform additional IT-related duties as assigned by the manager.

Requirements

• ITE/Diploma in IT or a related field, including 1 to 3 years of deskside support experience; prior experience in MNC environments and VIP support is an advantage
• Familiarity with ServiceNow or similar ITSM tools is preferred.
• Strong technical skills in deskside support with basic knowledge of IT infrastructure.
• Excellent communication and coordination skills.
• Strong organizational and time management skills with keen attention to detail.
• A collaborative team player with a positive attitude, ability to multitask, and commitment to deliver quality service.
• Self-motivated, quick to learn, and dedicated to continuous improvement and professional development.