Assistant/Housekeeping Manager

Worldwide Hotels Management (H) Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel management company in Singapore is seeking an experienced individual to oversee cleaning and maintenance of public areas while ensuring guest satisfaction. The ideal candidate will have a degree in Hospitality Management and at least 4 years of experience in a hotel environment. Strong leadership, communication skills, and attention to detail are essential. This role requires commitment to a rotating shift schedule that may include weekends and public holidays.

Qualifications

• Minimum 4 years’ related experience in a full-service or mid-range hotel.
• Ability to manage time and motivate team members.
• Candidates must have a good command of spoken and written English.

Responsibilities

• Follow the hotel's standard procedures for cleaning and maintaining public areas.
• Collaborate with departments to handle guests' requests and complaints.
• Conduct daily inspections of public areas and employee locker rooms.
• Supervise pest eradication activities.
• Undertake any additional duties assigned by the GM or Executive Housekeeper.

Skills

Good communication skills

Time management

Team player

Attention to detail

Leadership

Education

Degree or Diploma in Hospitality Management

Job description

Job Descriptions

• Follow the hotel's standard procedures for cleaning and maintaining public areas.
• Collaborate with the Front Office, Engineering, and other departments to handle guests' requests, inquiries, and complaints about accommodation, service, and billing. Ensure that these interactions are carried out effectively to enhance guest satisfaction with their stay and services.
• Work closely with the Engineering Department to address any issues or defects in the rooms and public areas promptly.
• Supervise pest eradication activities with great attention to detail.
• Conduct daily inspections of public areas and employee locker rooms.
• Coordinate with the maintenance department to establish a preventive maintenance schedule for rooms and public areas.
• Regularly spot check employees' performance, correcting any mistakes or deficiencies.
• Conduct regular training sessions to ensure that personnel follow established procedures, address any issues, provide instructions, and assign duties.
• Undertake any additional duties assigned by the GM or Executive Housekeeper (EHK) as needed.
• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.
• Ability to manage time, organize, good communication and motivational skills.
• Meet the attendance guidelines of the job and adhere to departmental and company policies.
• Candidates must have a good command of spoken and written English, and any additional language is an advantage.
• A team player and takes initiative to assist other team members when required.
• Well-groomed and professional disposition.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
• Can motivate fellow team members.
• Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively.
• Meticulous with strong attention to details with good follow-up.
• Able to provide leadership in creating a cohesive, creative, effective team environment.