Assistant Guest Services Manager

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading hospitality group in Singapore is seeking a Guest Services Supervisor to enhance guest experiences. You will manage staff rosters, oversee operations during guest arrivals/departures, and ensure service excellence. The ideal candidate has a tertiary education, minimum 2 years of supervisory experience, and strong communication skills. Join our dynamic team and explore career development opportunities.

Qualifications

• Minimum 2 years experience in a supervisory position in the service industry.
• Knowledge of operations of Bell, Concierge & Valet.
• Willingness to embrace changes and new technology.

Responsibilities

• Plan and review staff rosters to ensure sufficient manning and productivity.
• Liaise with Convention Organizer for efficient handling of luggage.
• Lead the Guest Services team to personalize the guest experience.

Skills

Fluency in English

Interpersonal skills

Communication skills

Team player

Education

Tertiary education in any discipline

Tools

Opera system

Job description

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immersive growth and career opportunities with us.

SUMMARY OF RESPONSIBILITIES

• Plan and review staff rosters to ensure sufficient manning and productivity for daily operations.
• Plan group movement/arrivals/departures and ensure operational efficiency.
• Ensure smooth running of driveway and traffic flow, especially during heavy check‑in/out of groups and events.
• Liaise and coordinate with Convention Organizer to ensure efficient, error‑free handling of group luggage and deliveries, and smooth traffic flow at driveway.
• Lead the Guest Services team to personalize the guest arrival/departure experience.
• Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards.
• Personal involvement in the arrival, rooming, and departure of key/VIP guests.
• Maintain presence at lobby and driveway during critical guest flow times.
• Plan, review, train, monitor, evaluate, and counsel employees.
• Handle and investigate guest requests/complaints.

QUALIFICATIONS

• Tertiary education in any discipline and hotel related experience.
• Minimum 2 years experience in a supervisory position in the service industry.
• Fluency in English; knowledge of a second language preferred.
• Knowledge of Opera system and related sub‑systems interfaced to the PABX and/or the hotel’s computer system.
• Knowledge of operations of Bell, Concierge & Valet.
• Knowledge of processes and procedures of delivery systems (currently SSM/RSM).
• Communication skills for all levels of colleagues/guests, confident, clear English.
• Interpersonal skills to deal with guests and colleague issues.
• Leads to constantly improve the guest service experience.
• Willingness to embrace changes and new technology.
• Team player, guest focused and service‑oriented attitude.

OUR COMMITMENT TO DIVERSITY & INCLUSION

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

WHY WORK FOR ACCOR

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

DISCOVER YOUR NEXT CHALLENGE

Apply at https://careers.accor.com/