Position Overview
The Assistant General Manager plays a pivotal role in supporting day-to-day business operations, ensuring service delivery standards, and driving efficiency across the organisation. This role bridges strategy and execution — overseeing workflows, coordinating with key departments, and ensuring the business operates smoothly and effectively.
Key Responsibilities
- Support in executing business strategies, operational plans, and performance targets.
- Oversee daily operations across core functions such as Recruitment, Client Management, Finance coordination, and HR administration.
- Ensure smooth end-to-end service delivery and resolve operational bottlenecks across teams.
- Monitor business performance metrics, prepare periodic updates, and highlight operational or financial risks.
- Work closely with Finance on invoicing, collections follow-ups, basic budgeting inputs, and ensuring compliance with internal processes.
- Liaise with internal and external stakeholders (clients, vendors, partners, auditors) to ensure alignment and issue resolution.
- Implement workflow improvements to enhance efficiency, reduce delays, and strengthen internal controls.
- Provide leadership support to team leads through guidance, performance feedback, and coordination on cross-functional deliverables.
- Assist in managing company policies, documentation, and regulatory compliance requirements.
- Act as the escalation point for operational or client issues when required.
- Represent the company in internal discussions or meetings when delegated.
Key Requirements
- Bachelor’s degree in Business, Management, HR, or related field.
- 8–12 years of experience in operations, recruitment, or business management roles.
- Strong organisational and problem-solving skills, with the ability to manage multiple moving parts.
- Good financial awareness and comfort working with reports, metrics, and basic budgeting.
- Excellent communication and stakeholder-management abilities.
- Ability to work independently, prioritise effectively, and maintain calm under pressure.