Assistant Front Office Manager (Night Manager)

The Fullerton Hotels and Resorts; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is searching for a Front Office Supervisor to oversee daily operations and ensure an exceptional guest experience. Key responsibilities include coaching staff, managing VIP guest arrivals, and responding to emergencies. The ideal candidate will have strong communication skills, attention to detail, and a commitment to guest satisfaction. This role requires the ability to work effectively under pressure and a willingness to work shifts, including overnight. Join our team and contribute to a world-class service.

Qualifications

• Must be cordial and warm, enjoying interactions with guests.
• Guest-centric orientation is essential.
• Ability to work well under stress and handle challenges professionally.
• Willingness to work on shift rotation, including overnight shifts.

Responsibilities

• Supervise and coach the Front Office operation.
• Ensure smooth daily operations and guest satisfaction.
• Develop close business contacts with house guests for personalized service.
• Respond to emergencies and coordinate with respective departments.

Skills

Guest interaction

Oral and written communication in English

Planning and organizational ability

Attention to details

Job description

• Supervise, coach and ensure smooth daily operation of the Front Office operation

• Be proactive in thinking, to be able to react fast to problems, and to make sound management decisions

• Ensure that all VIP arrival rooms are checked and the amenities in the room prior the guest’s arrival

• Welcome and bid farewell to all VIP guest

• Well informed of hotel facilities and activities and be able to answer all inquiries

• Develop and maintain close business contact with house guests and to provide personalised service whenever possible

• Ensure that the lobby and the public areas are kept clean and maintained at all times

• Develop and maintain close liaison with all supporting departments and personnel through good inter‑departmental/inter‑personal relationship

• Compose incident reports relating to guest feedback and forward copies to various executive/department heads concerned

• Respond to emergency calls, fire alarm, power failure, computer and medical attention and co‑ordinate with respective Departments and contacts

• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds base on the established procedures, in the absence of the Director of Rooms / Front Office Manager.

• Ensure that manual key, guest card key, and guest room security procedures are followed

Job Requirements

• Cordial and warm, enjoy interacting and engaging with guests.

• Guest centric oriented

• Competent in oral and written communication in English. Effectively multilingual would be an added advantage.

• Attention to details

• Planning and organizational ability

• Must be able to work well under stressful situations and handle challenges in a professional manner

• Willing to work on shift rotation including overnight shifts