Assistant Front Office Manager: Elevate Guest Experience

THE FULLERTON BAY HOTEL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Front Office Supervisor to assist with training and operations. The ideal candidate should have a diploma with 3-5 years of related experience. Responsibilities include supervising staff, ensuring high levels of customer service, and managing guest interactions. Strong interpersonal and communication skills are essential, as well as the ability to work efficiently under pressure. This position is critical for maintaining service standards and guest satisfaction.

Qualifications

• 3-5 years related experience or training in a similar capacity.
• Ability to listen and respond to guests' needs.
• Commitment to high levels of customer service.

Responsibilities

• Assist the Front Office Manager in training and operations.
• Supervise, organize, and coordinate Front Office staff.
• Monitor guest's credit status and ensure payments are collected.

Skills

Interpersonal skills

Communication skills

Multilingual proficiency

Resilience

Education

Diploma in related discipline

Job description

A luxury hotel in Singapore is seeking a Front Office Supervisor to assist with training and operations. The ideal candidate should have a diploma with 3-5 years of related experience. Responsibilities include supervising staff, ensuring high levels of customer service, and managing guest interactions. Strong interpersonal and communication skills are essential, as well as the ability to work efficiently under pressure. This position is critical for maintaining service standards and guest satisfaction.