Assistant Front Office Manager

SG HOTELS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premium hotel group in Singapore is seeking a Front Office Associate to manage guest check-ins and provide exceptional customer service. You will be responsible for managing the Front Office Team, handling enquiries, and ensuring a smooth operation in accordance with hotel policies. The ideal candidate has at least 2 years of experience in the hotel industry and is proficient in Opera and Marriott systems. A Professional Certificate or NITEC is required.

Benefits

Global discounts on F&B and room rates

Personalized learning experiences

2 nights yearly staycation

20% off Food/Alcohol Bill

Qualifications

• At least 2 years of working experience in a related field.
• Required language(s): English, preferable one other spoken language.

Responsibilities

• Processing guest check-ins and room assignments.
• Providing assistance for luggage and transportation.
• Collecting payment in compliance with policies.
• Answering enquiries about hotel services.
• Pre-registering and taking reservations.
• Performing night audits and preparing reports.
• Handling loyalty membership enquiries.
• Managing the Front Office Team.

Skills

Diligent

Trustworthy

Articulate

Customer service

Education

Professional Certificate/NITEC in any field

Tools

Opera

Marriott

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates personalized learning experiences designed to help you thrive in their Marriott career journey (see attached for full Marriott benefits).
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars.

Responsibilities include but are not limited to:

• Processing guest check‑ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible.
• Providing assistance when required for luggage, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer enquiries about hotel services, in‑house events, directions, attractions etc.
• Pre‑register, block reservations and as appropriate take same‑day and future reservations as well as follow P & P for room cancellations.
• Perform night audits during midnight shift and prepare necessary reports.
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members.
• Always be on time and at work when scheduled, in proper grooming and uniform.
• Always remain professional with positive attitude and actions when communicating with guest and associates.
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/disciplinary action.
• Any other duties / tasks as requested by management.

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field.
• Required language(s): English, preferable one other spoken language.
• At least 2 years of working experience in a related field.
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate.
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent.