Assistant Front Office Manager

HOTEL GRAND CENTRAL LIMITED; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent hotel in Singapore is seeking a Front Office Manager to oversee daily operations, ensuring exceptional customer service and effective team management. The role requires at least 3 years in a similar capacity. Responsibilities include staff management, planning, and addressing guest feedback to enhance overall hotel performance.

Qualifications

• Minimum 3 years in a similar position or equivalent capacity in the Hotel Industry.
• Strong leadership and customer service skills required.

Responsibilities

• Oversee operations of the front office including Reception, Night Audit, and Concierge.
• Manage staff-related issues and ensure high customer satisfaction.
• Monitor room sales and develop plans to increase occupancy.
• Monitor room sales and develop plans to increase occupancy.

Skills

Leadership skills

Customer service

Interpersonal skills

Ability to work in a fast-paced environment

Job description

Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services.

Job Descrptions

• To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction
• Maintain the department costs within budgeted parameters.
• Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
• Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
• Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters.
• Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
• Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk.
• Ensure credit limits are maintained and that all credit cards are authorised.
• Ensure staff briefing in the Department are conducted before and after every shift.
• Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
• Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence.
• Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
• Handling guest queries and feedback.

Job Requirements

• Hava good leadership skills
• Excellent customer service and interpersonal skills
• Able to work in fast-paced environment
• At least 3 years in similar position or equivalent capacity in Hotel Industry