Assistant Front Office Manager

Amara Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Front Office Manager to oversee operations and ensure exceptional guest experiences. This role involves leading a team, maintaining service standards, managing budgets, and preparing management reports. The ideal candidate will possess strong leadership and customer service skills and be able to thrive in a fast-paced environment.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong leadership skills and ability to work in a fast-paced environment.
• Good working knowledge of MS Office applications.

Responsibilities

• Lead Front Office operations and ensure adherence to policies.
• Manage team on training, performance, and guest relations.
• Streamline processes to increase productivity and prepare management reports.

Skills

Customer service

Leadership

Interpersonal skills

Tools

HMS Hotel Operating system

MS Office

Job description

RESPONSIBILITIES:

• Lead Front Office operations and ensure adherence to the policies and operating standards

• Leading & Developing team members

• Work closely with relevant function heads on managing rooms inventory, guests' inquiries, billing transparency, and ensuring positive guests experience.

• Strong ability and smart in handling guest queries and feedback

• Responsible for On-Job Training and timely performance management for team members

• Responsible for maintaining and of employees' engagement and welfare

• Manage departmental manning and budgeting

• Streamlining of processes to increase productivity

• Preparation and submission of management reports

• Any other duties as assigned
  

JOB REQUIREMENTS:

• Excellent customer service and interpersonal skills

• Strong leadership skills

• Able to work in a fast-paced environment

• Good working knowledge of MS Office applications

• Strong knowledge of using the HMS Hotel Operating system will be an added advantage

• Meticulous