Assistant Facility Manager

SODEXO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Singapore is seeking a team leader to manage soft services, ensure operational compliance, and maintain service quality. Responsibilities include overseeing janitorial and reception services, conducting site inspections, and collaborating with various stakeholders. The ideal candidate should have strong leadership skills and a focus on service excellence.

Responsibilities

• Lead a team in managing soft services such as reception and janitorial tasks.
• Conduct site inspections to ensure operational standards are maintained.
• Supervise vendors during site activities.

Job description

Job Scope:

• Lead a team in managing soft services, including but not limited to reception, janitorial, landscaping, pest control, and pantry management.
• Conduct regular site walks and inspections to ensure operational standards and service quality are maintained.
• Escort and supervise vendors (e.g. pest control, landscape) during site activities.
• Oversee mailroom and pantry services, ensuring performance meets or exceeds client-defined SLAs.
• Manage cleaning services in compliance with client standards and workplace policies.
• Collaborate with IT to ensure meeting rooms and shared spaces are fully operational; report and resolve issues promptly.
• Assist in space planning, occupancy tracking, and optimization to improve workplace utilization.
• Support internal events, including space setup and coordination of pantry, reception, and security services.
• Participate in weekly event standby rotations and act as first responder when workplace issues are reported.
• Ensure site operations are compliant with HSE standards and company policies.
• Identify potential risks or hazards and escalate promptly for mitigation.
• Conduct weekly operations meetings and monthly management meetings with the client.
• Maintain open communication channels with internal stakeholders and external vendors to ensure service excellence.
• Track and follow up on Jira tickets to ensure timely resolution within defined SLAs.
• Maintain accurate and up-to-date documentation and administrative records.
• Prepare periodic reports on operations, service performance, and improvement initiatives.
• Proactively identify and propose operational or experiential improvements.
• Support ad-hoc tasks, projects, or other duties as assigned by the Facilities Manager / Site Lead.