Assistant Executive (Travel Claims)

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading insurance provider in Singapore is looking for a Claims Management Specialist. You will be responsible for managing and processing claims within service benchmarks while liaising with clients and stakeholders. The ideal candidate has at least 2 years of relevant experience, is well-versed in insurance principles, and possesses strong interpersonal and communication skills. This role offers a collaborative environment focused on customer satisfaction.

Qualifications

• At least 2 years of relevant experience in claims handling.
• Well versed in insurance principles.
• Willingness to learn new skills.

Responsibilities

• Liaise with various stakeholders on claims.
• Train and guide assistants in their roles.
• Manage and process claims professionally and equitably.
• Visit clients and attend meetings as needed.
• Ensure recovery claims are pursued diligently.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Team player

Customer-focused

Education

Diploma/Degree in insurance or related discipline

DGI, HI, CGI qualifications or equivalent

Job description

Responsibilities

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies, etc.
• Train and guide assistants in their support role.
• Manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols
• Ensure reserves are provided or updated in a timely and realistic manner
• Add value to underwriters by advising underwriters on issues discovered during claims handling such as issues due to gap in policy wording and on risk improvement
• Visit clients’ offices/attend MOM meetings/site inspection as and when required
• Periodic review of files, as and when required
• Ensure recovery claims are pursued and followed up periodically
• Any other duty or assignment as and when instructed by the superior.

Requirements

• Diploma/Degree holders in insurance or related discipline;
• Preferably DGI, HI, CGI qualifications or relevant insurance equivalent;
• At least 2 years of relevant experience, preferably Handing of Travel Claims;
• Well versed in insurance principles;
• Possess good interpersonal and communications skills;
• Able to multi-task, is a team player; conscientious, tactful, customer-focused and willingness to learn new skills.