Assistant Executive, Technology Management

MOSQUE-MADRASAH-WAKAF SHARED SERVICES; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A community service organization in Singapore is seeking an Assistant Executive to provide administrative and IT support, ensuring smooth daily operations. Responsibilities include first-level technical support, staff onboarding, managing IT tickets, and maintaining compliance documentation. The ideal candidate holds a diploma or degree in IT, has 1-3 years of relevant experience, and is proficient in IT tools and Microsoft Office.

Qualifications

• 1–3 years of experience in administrative support, IT coordination, or helpdesk operations.
• Fresh graduates with strong internship experience or certifications may also be considered.
• Strong organizational, documentation, and coordination skills.

Responsibilities

• Provide first-level technical support for end users.
• Coordinate onboarding for new staff.
• Assist in the coordination of system implementations.

Skills

Organizational skills

Documentation skills

Coordination skills

Communication skills

Multitasking abilities

Education

Diploma or degree in Information Technology or related field

Tools

Microsoft Office Suite

Ticketing systems (e.g., ClickUp, Freshservice, Zendesk)

Project management tools (e.g., Asana, ClickUp, Jira)

Job description

Roles & Responsibilities

The Assistant Executive provides administrative, operational, and IT support to ensure smooth daily operations. This role handles IT service requests, supports onboarding and offboarding of staff, assists in creating and assigning IT project tickets, performs first-level support before escalation, and maintains IT asset records and documentation to ensure compliance and operational efficiency.

IT Operations & User Support

• Provide first-level technical support for end users (e.g., MUIS, ILHAM, Madrasahs, Mosques).
• Raise, monitor, and manage IT support tickets, ensuring timely updates and resolution within agreed service levels.
• Follow up with vendors and internal teams to ensure support issues are addressed and closed promptly.
• Create tickets for IT projects, assign them to the appropriate Project Manager (PM), and perform first-level support and validation before escalating to the PM or vendor.

Onboarding and Offboarding of Staff

• Coordinate onboarding for new staff: setup of user accounts, system access, email, and IT equipment.
• Conduct basic IT orientation for new joiners.
• Manage offboarding procedures, including deactivation of accounts, return of equipment, and data handover or archiving.

Vendor & Project Coordination

• Assist in the coordination of system implementations, enhancements, and maintenance tasks.
• Track project timelines and deliverables and document progress and follow-ups with vendors.
• Maintain vendor-related documentation such as service reports, quotations, and SLAs.
• Support PMs in project task management and first-level verification of task completion.

System Administration & Data Management

• Support day-to-day administrative tasks such as access rights management, data reporting, and system configurations.
• Assist in generating regular system usage and performance reports for stakeholders.

Documentation & Compliance

• Maintain and update system documentation, SOPs, change logs, and user manuals.
• Support audit and compliance requirements through accurate record-keeping and evidence tracking.

User Engagement & Training

• Assist in delivering system briefings or training sessions for users, especially during new feature rollouts.
• Prepare and update FAQs, user guides, and helpdesk reference materials.

Peak Period Readiness

• Provide additional operational and technical support during high-demand periods such as Ramadan, Korban, etc.
• Be on standby during major rollouts, upgrades, or migration exercises.

Additional Responsibilities

• Perform any other duties as assigned by the Reporting Officer or Management Committee.

JOB REQUIREMENT

• Diploma or degree in, Information Technology, or related field.
• 1–3 years of experience in administrative support, IT coordination, or helpdesk operations. Fresh graduates with strong internship experience or certifications may also be considered.
• Experience with ticketing systems (e.g., ClickUp, Freshservice, Zendesk).
• Experience with project management tools (e.g., Asana, ClickUp, Jira).
• Strong organizational, documentation, and coordination skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Good communication, multitasking, and teamwork abilities.

1 year contract, convertible to permanent position.

Preferably to be bilingual in English and Malay (to coordinate with various English and Malay speaking stakeholders and clients).

We regret to inform that only shortlisted candidate will be notified.

Interest candidates can send your CVs to : [e-mail]