Assistant Executive (Marine Claims/ Insurance)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks a claims handling professional to manage customer inquiries and documentation. The ideal candidate should possess a Diploma or Degree in Insurance or related fields and relevant qualifications like ACII/AAII. Strong interpersonal and communication skills are essential. The position requires diligence, customer focus, and the ability to manage multiple tasks. Interested applicants are encouraged to apply online or send their resumes. Shortlisted candidates will be notified.

Qualifications

• Relevant experience in claims handling will be an advantage.

Responsibilities

• Handle telephone enquiries and walk-in customers, liaise with clients and intermediaries.
• Manage correspondence and attend client meetings when required.
• Gather customer information and arrange surveys upon receiving claims notifications.
• Create claim files and checklists, verify policy details before confirming underwriting acceptance.
• Send acknowledgment letters and request necessary claims documentation.
• Prepare and issue PLA/Cash-Call advice and follow up with reinsurers on payments.
• Draft LLA/MLR for approval, ensuring reserves are updated.
• Monitor diary dates for active files, ensuring proper follow-ups.
• Verify premium payments prior to processing claims and coordinate with Finance.
• Refer claims with recovery potential and follow up on recovery progress.
• Maintain records of exceptional claims and related recoveries.
• Review claims that exceed authority limits for approval.
• Conduct periodic file reviews and prepare stats as required.
• Participate in UAT for the Marine Claims module.
• Perform other duties assigned by management.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Ability to manage multiple tasks

Team collaboration

Diligence

Customer focus

Willingness to learn new skills

Education

Diploma or Degree in Insurance, Maritime Studies, or a related discipline

ACII/AAII, CGI or other relevant insurance qualifications

Job description

Job Responsibilities

• Handle telephone enquiries and walk-in customers, and liaise with clients, intermediaries, surveyors/adjusters, handling agents, overseas principals, and the Companies.
• Manage correspondence and attend client or intermediary meetings when required.
• Upon receiving claims notifications, gather relevant customer information, arrange surveys, and coordinate with settling agents when necessary.
• Create claim files and checklists, and verify policy, reinsurance, and treaty arrangements before confirming underwriting acceptance with the Companies.
• Send acknowledgment letters and request necessary claims documentation from clients or intermediaries.
• Prepare and issue PLA/Cash-Call advice and follow up with reinsurers on payment status.
• Draft LLA/MLR for approval, ensuring reserves are updated promptly and accurately.
• Monitor and manage diary dates for active files, ensuring proper follow-ups before archiving.
• Verify premium payments prior to processing claims and coordinate with the Finance team on any payment delays.
• Refer claims with strong recovery potential to Claims Recovery Agents and actively follow up on recovery progress.
• Maintain records of exceptional claims (e.g., ex-gratia cases, large losses) and related recoveries.
• Review claims that exceed authority limits and elevate to the Head of Department or Senior Management for approval before notifying customers or settling agents.
• Conduct periodic file reviews and prepare monthly or quarterly statistics when required.
• Participate in UAT for the Marine Claims module.
• Perform any other duties assigned by management.

Job Requirements

• Diploma or Degree in Insurance, Maritime Studies, or a related discipline.
• Preferably ACII/AAII, CGI, or other relevant insurance qualifications.
• Proficient in Microsoft Office applications.
• Relevant experience in claims handling will be an advantage.
• Strong interpersonal and communication skills.
• Able to manage multiple tasks, collaborate effectively as a team member, demonstrate diligence, maintain customer focus, and show willingness to learn new skills

HOW TO APPLY

Interested applicants, please click on “Apply Now” or submit your resume to [e-mail]

Please include the following information:

• Reason for leaving
• Expected Salary

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Bong Cheong Leong (Alan)

EA Personnel Reg No: R25158271