Assistant Executive Housekeeper (Hotel)

Cwcs Pte. Ltd.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A luxury hotel group in Singapore seeks a Housekeeping Manager to lead the team in providing exceptional guest service and maintaining high standards of cleanliness. Candidates should have at least 5 years of experience in housekeeping, strong leadership, and communication skills. The role includes managing daily staffing, inspections, and staff training, creating an optimal environment for guests.

Qualifications

• Minimum 5 years’ experience in a similar capacity.
• Must be proficient in written and spoken English with good communication skills.
• A hands-on leader with a positive and eager-to-learn attitude.

Responsibilities

• Provide leadership and direction to the Housekeeping team.
• Inspect all rooms and public areas for cleanliness.
• Develop and maintain standards of cleanliness and guest service.
• Manage staffing requirements and employee development.
• Conduct daily briefings and training.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Education

Diploma/Certificate in Hospitality Management

Job description

Job Responsibilities

1. Provides leadership, supervision and direction to the Housekeeping team with a strong focus on guest services, training and safety.
2. Inspect ALL rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
3. Develops, implements and maintains International upscale hotel standards of cleanliness, guest service provision, organization, controls and reporting.
4. Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
5. Conduct daily housekeeping briefing and on the job training regularly to maintain hotel’s high standard of cleanliness.
6. Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
7. May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
8. Works with the Chief Engineer in developing and implementing preventative maintenance programs
9. Inspect rooms especially the VIP rooms scheduled by Front Office and ensure that the rooms are ready for check in.
10. Attend to any guest complaints and take service recovery measures if required.
11. Maintains tight cost control systems for payroll, linen inventories and cleaning supplies.
12. Handles staff grievances, discipline and counselling.
13. Undertake other duties as and when assigned by the Executive Housekeeper.

Education and Work Experience

1. Minimum diploma/certificate in Hospitality Management or equivalent
2. Minimum 5 years’ experience in a similar capacity
3. Excellent communication, leadership, problem-solving and interpersonal skills
4. A hands-on leader, good communicator and a people person.
5. A positive and keen to learn attitude.
6. Must be proficient in written and spoken English and with good communication skills