Assistant Engineer – Emergency Support & Technical Response

BYD (SINGAPORE) PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering services company in Singapore is looking for a dedicated Assistant Engineer to provide frontline technical support. You will be responsible for attending to emergency breakdowns, responding to technical calls, and supporting the engineering team to ensure minimal downtime. The role requires a diploma in engineering and offers shift work with standby duties during off-peak hours. Strong problem-solving and communication skills are essential.

Qualifications

• Minimum 1–2 years of relevant working experience; fresh graduates with strong technical aptitude are welcome.
• Knowledge of equipment diagnostics or automotive/electrical systems preferred.
• Willingness to work shifts, weekends, or be on standby for emergency call-outs.

Responsibilities

• Attend and troubleshoot emergency breakdowns promptly to minimize downtime.
• Respond to technical calls and provide timely advice or escalation.
• Assist in diagnosing faults and carrying out corrective actions.

Skills

Problem-solving skills

Communication skills

Troubleshooting techniques

Ability to work under pressure

Education

Diploma in Mechanical, Electrical, Automotive, or related Engineering field

Job description

Job Purpose

We are seeking a dedicated and proactive Assistant Engineer to provide frontline technical support. The role involves attending to emergency breakdowns, responding to technical calls, and supporting the engineering team in ensuring minimal downtime and maximum customer satisfaction. This role is critical in supporting 24/7 operations, with specific standby responsibilities during off-peak hours (9:00 PM – 6:30 AM).

Key Responsibilities

• Attend and troubleshoot emergency breakdowns promptly to minimize equipment or vehicle downtime.
• Respond to technical calls and provide timely advice, solutions, or escalation where necessary.
• Assist in diagnosing faults and carrying out corrective actions in line with standard operating procedures (SOPs).
• Document breakdown cases, technical calls, and corrective measures taken for reporting and follow-up.
• Coordinate with vendors, suppliers, or internal departments when additional resources are required.
• Ensure compliance with workplace safety, quality standards, and company policies.
• Be on standby during off-peak hours (9:00 PM – 6:30 AM), as rostered (Tue – Saturday / Sun – Thur).
• Upon activation, arrive at the appointed breakdown site within 1 hour.
• Ensure readiness with tools, equipment, and PPE for immediate response.
• Perform any other engineering-related duties as assigned.

Requirements

• Diploma in Mechanical, Electrical, Automotive, or related Engineering field.
• Minimum 1–2 years of relevant working experience (fresh graduates with strong technical aptitude are welcome).
• Knowledge of troubleshooting techniques, equipment diagnostics, or automotive/electrical systems preferred.
• Strong problem-solving skills and ability to work under pressure during emergencies.
• Good communication skills to handle technical calls and liaise with internal and external stakeholders.
• Willingness to work shifts, weekends, or be on standby for emergency call-outs.
• Possession of a valid Class 3 driving license is an advantage.