Assistant Director of Rooms

DUSIT THANI; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Rooms Division Manager to assist in developing operational strategies and managing daily operations. The role requires a Bachelor's degree in Hotel Management and at least 5 years of experience, with strong leadership and communication skills necessary to provide exceptional guest experiences. This position offers various employee benefits including transportation and medical coverage, alongside opportunities for learning and development.

Benefits

Company transport

Duty meals

Medical, dental & insurance coverage

Employee discount rate for F&B and hotel stays

Learning & development opportunities

Staff recognition awards

Qualifications

• Minimum 5 years in Rooms Division, at least 2 years in a supervisory role.
• Experience managing large operational teams and excellent communication skills.
• Positive attitude and commitment to service excellence.
• Strong analytical and problem-solving skills.
• Positive attitude, adaptable to challenges, and committed to delivering service excellence.

Responsibilities

• Assist the Director of Sales with operational plans and strategies.
• Support management of daily operations in the Rooms Division.
• Monitor revenue performance and maximize occupancy.
• Conduct regular operational reviews and implement improvements.
• Lead, train, mentor, and evaluate departmental teams.
• Oversee guest feedback channels and address concerns.
• Collaborate closely with other departments for seamless service delivery.

Skills

Leadership abilities

Excellent communication skills

Analytical and problem-solving skills

Interpersonal skills

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

JOB RESPONSIBILITIES

• Assist the Director of Sales in developing operational plans, budgets, and strategies that align with the hotel’s goals and service standards.
• Support the management of the Rooms Division, including Front Office, Housekeeping, Concierge, and Guest Services, ensuring smooth daily operations and exceptional guest experiences.
• Monitor room revenue performance, forecast demand, and implement strategies to maximize occupancy, ADR, and overall profitability.
• Conduct regular operational reviews and implement improvements to enhance service efficiency, guest satisfaction, and departmental productivity.
• Ensure all guest touchpoints meet brand standards and drive continuous enhancement of service quality and operational excellence.
• Lead, train, mentor, and evaluate departmental teams, fostering a positive work environment and encouraging professional growth.
• Oversee guest feedback channels, promptly address concerns, and implement corrective action plans to improve ratings and satisfaction.
• Collaborate closely with other departments including Sales, Engineering, and F&B to ensure seamless communication and delivery of service.
• Ensure proper staffing, scheduling, and cost control within the Rooms Division, optimizing resources according to business needs.
• Prepare operational reports and updates for management on performance, challenges, and key initiatives.
• Perform other duties and responsibilities as assigned by the Director of Sales.

JOB REQUIREMENTS

• Minimum Bachelor’s degree in Hotel Management, Business Administration, or a related discipline.
• Minimum of 5 years of Rooms Division experience, with at least 2 years in a supervisory or managerial role.
• Strong leadership abilities, with proven experience managing large operational teams.
• Excellent communication skills, both written and spoken, with the ability to interact professionally with guests and colleagues.
• Strong analytical and problem‑solving skills with the ability to make sound operational decisions.
• Positive attitude, adaptable to challenges, and committed to delivering service excellence.
• Professional disposition with strong interpersonal skills, capable of building effective relationships across departments.

BENEFITS

• Company Transport / Duty Meals / Medical, Dental & Insurance Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards