Assistant Customer Service (Retail)

CHRIS HUNTER PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A retail company in Orchard is seeking a Customer Service Executive to organize operations with customer satisfaction as priority. Responsibilities include maintaining service standards, providing customer support, and handling enquiries. Candidates with experience in hospitality or as ex-cabin crew are encouraged to apply. This position offers a competitive salary with bonuses and a dynamic work environment.

Benefits

Basic Salary

Annual Wage Supplement

Variable bonuses

Qualifications

• Must be experienced in customer service or related fields.
• Ability to manage customer concerns actively.
• Experience in hospitality or as ex-cabin crew is a plus.

Responsibilities

• Organize the customer service operation with a focus on customer satisfaction.
• Maintain Customer Service standards and procedures.
• Provide support to various customer service operations.

Skills

Customer service skills

Communication skills

Problem-solving

Job description

Overview

Location: Orchard

Industry: Retail

Time: 9:30am - 6:30pm & 12:50 - 9:50pm

Benefits: Basic Salary + AWS + Variable bonuses

Role

Basically, your duties as Customer Service Executive are as follows:

• Organize the customer service operation with customers’ satisfaction being priority; to maintain satisfactory relationship with customers and staff
• Maintain Customer Service standards and procedures.
• Provide customer services’ support to the department store, such as Goods and Service Tax Refund, Smart-Card applications, Public Announcement, Lost and Found cases/ reports, etc.
• Ensure that the customers’ problems are attended to promptly and efficiently.
• Attend to customers’ enquiries and follow-through with the necessary actions; handle customers’ feedback/ complaints effectively and efficiently.
• Compile customer feedback and suggestions so as to improve and develop Service Standards.
• Any other job-related duties assigned by the Company or your superior.
• Experienced ex-cabin crews or those from hotel industry are welcome to apply