Assistant Customer Service Manager (Contract Logistics, West)

CEVA LOGISTICS SOLUTIONS SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics provider in Singapore is seeking an individual to lead its logistics team, focusing on maintaining inventory accuracy and ensuring customer satisfaction. The role includes data analysis, team management, and the implementation of customer-specific improvements. Candidates should have strong leadership and analytical skills. Join us to enjoy competitive benefits in a supportive environment focused on your growth.

Benefits

Competitive annual leave

Pension plan

Health insurance

Life assurance

Qualifications

• Experience in logistics and warehouse management.
• Strong analytical and data reconciliation skills.
• Proactive in improving customer-specific programs.

Responsibilities

• Maintain inventory accuracy in the WMS system.
• Lead Customer Service Officers and Warehouse personnel.
• Plan and monitor team performance and development.
• Ensure compliance with CEVA's Code of Conduct.
• Provide excellent customer service at all times.

Skills

Inventory management

Customer service

Leadership

Data analysis

Team compliance

Job description

YOUR ROLE

The incumbent will be part of a larger team within the logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT YOU WILL BE DOING

• Maintain inventory accuracy in customer’s WMS system
• Data compilation & reconciliation related reports
• Accurate monthly billings
• Achieve & maintain consistent service specific key performance indicator
• Provide good customer services at all times
• Conduct regular cycle count or annual stock take
• Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers
• Lead key contact for customer in logistics related fields
• Prompt reply for customers’ queries
• Proactive to implement customer specific improvement program

Team management

• Ensure and monitor team compliance to the CEVA’s Code of Conduct and Company’s regulations
• Ensure team’s understanding and implementation on CEVA’s Values in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.