Assistant Customer Service Executive (Retail)

CHRIS HUNTER PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading retail company in Singapore is seeking a Customer Service Executive to enhance customer satisfaction and support operations. Responsibilities include organizing customer service activities, managing inquiries, and ensuring quality standards are met. Ideal candidates should have experience in customer service, particularly from retail or hospitality sectors. The position offers a comprehensive salary package including basic pay, AWS, and bonuses.

Benefits

Basic Salary

AWS

Variable bonuses

Qualifications

• Experience in customer service roles, preferably in retail or hospitality.
• Strong problem-solving and communication skills.
• Ability to handle customer complaints efficiently.

Responsibilities

• Organize customer service operations with a focus on satisfaction.
• Maintain customer service standards and procedures.
• Provide support for services like GST refunds and smart-card applications.
• Attend to customer inquiries and follow up on actions.

Skills

Customer relationship management

Problem-solving

Communication skills

Time management

Job description

Location: Orchard

Industry: Retail

Time: 9:30am -6:30pm & 12:50-9:50pm

Benefits: Basic Salary + AWS + Variable bonuses

Basically, your duties as Customer Service Executive are as follows:

• Organize the customer service operation with customers’ satisfaction being priority; to maintain satisfactory relationship with customers and staff
• Maintain Customer Service standards and procedures.
• Provide customer services’ support to the department store, such as Goods and Service Tax Refund, Smart-Card applications, Public Announcement, Lost and Found cases/ reports, etc.
• Ensure that the customers’ problems are attended to promptly and efficiently.
• Attend to customers’ enquiries and follow-through with the necessary actions; handle customers’ feedback/ complaints effectively and efficiently.
• Compile customer feedback and suggestions so as to improve and develop Service Standards.
• Any other job-related duties assigned by the Company or your superior.
• Experienced ex-cabin crews or those from hotel industry are welcome to apply