Assistant Customer Relations Supervisor

Singapore Land; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading shopping mall management company in Singapore is seeking a Supervisor for the information counter. Responsibilities include managing daily operations, assisting customers, and supervising staff. Candidates should have at least 2 years of experience in customer service, strong communication skills, and a passion for customer service. This position requires shift work, including weekends and public holidays.

Qualifications

• Minimum 2 years supervisory experience in frontline customer service or hospitality industry preferred.
• Good oral and written communication skills required.
• Passion for customer service and strong customer handling skills.
• Pleasant and friendly personality necessary.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Responsible for daily operations of the information counter and customer enquiries.
• Handle feedbacks in person and via phone.
• Assist in planning duty roster and supervising customer service officers.
• Train new staff on customer service policies and best practices.
• Manage accurate inventory of promotion merchandise.
• Coordinate tenant requests for technical assistance.
• Handle daily redemption of gift vouchers.
• Perform sales transactions and sales reconciliation.

Skills

Customer service skills

Communication skills

Leadership

Training skills

Job description

Responsibilities

• Responsible for daily operations of the information counter, attend to customers enquiries and assist with shopping mall’s promotions and redemptions
• Handle face‑to‑face and phone call feedbacks
• Assist in planning the duty roster and supervising the customer service officers
• Train new staff with customer service policies, procedures and best practices
• Manage accurate inventory of promotion merchandise
• Coordinate tenant requests for technical assistance with Security
• Handle daily redemption and settlement of Marina Square Gift Voucher (MSGV) for credit card reward program
• Perform mall gift voucher sales transactions and reconcile daily sales takings

Requirements

• Minimum 2 years supervisory experience in frontline customer service or hospitality industry preferred
• Good oral and written communication skills
• Passion for customer service and strong customer handling skills
• Pleasant and friendly personality
• Able to work shifts, weekends and public holidays