Assistant Customer Relations Officer

Heptacon Construction; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading construction company in Singapore is looking for a professional to assist in planning and launching public relations for various construction projects. Responsibilities include conducting surveys, coordinating work schedules, and maintaining good relations with residents affected by construction. Ideal candidates should be proactive in handling complaints and ensuring smooth operations during project upgrades.

Responsibilities

• Assist CRO to plan and launch public relations programs for construction projects.
• Conduct surveys on existing conditions and take measurements.
• Plan and coordinate assigned work to be carried out on time.
• Handle enquiries, feedback, and complaints related to projects.
• Ensure smooth operations during upgrading work with relevant parties.
• Demonstrate to residents the purpose of retrofit provisions.
• Maintain good relations with residents and tenants.
• Conduct regular visits to residents for feedback.
• Perform administrative and clerical duties.
• Complete ad-hoc duties as assigned.

Job description

Core responsibilities:

• Assist CRO to plan and launch public relation programs for the construction projects, such as preparing circulars, letters and notices.
• Conduct survey on existing condition, such as: spalling concrete and ceiling leakage etc. as well as taking measurement.
• Plan and coordinate assigned work to be carried out in a timely manner.
• Handle enquires, feedback and complaints pertaining to the projects as well as follow-up on actions to resolve it.
• Work closely and ensure smooth operation procedure during upgrading work between the relevant parties such as residents, contractors, consultants and authorities like the Town Councils and Housing Development Board (HDB) etc. as well as take proactive measures in mitigating complaints arising from the construction activities.
• Show, explain and demonstrate to residents and/or tenants the location and purpose of retrofits provisions.
• Maintain good rapport and positive relations with the residents and/or tenants.
• Conduct regular visits to residents and/ or tenants affected by the works to gather feedback and keep them posted of the work schedule’s changes and impacts.
• Perform administrative/clerical duties.
• Ad-hoc duties as assigned.