Assistant, Customer Experience - Device Trade - In

COMPASIA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology company in Singapore is seeking an Assistant, Device Grader & Customer Service to join its Buy-Back & Trade-In Team. This multifaceted role requires strong customer service and communication skills, with a focus on accurate device assessment and documentation. Candidates should be detail-oriented, professional, and proficient in Microsoft Office. Enjoy stable working hours and a collaborative team atmosphere while making a positive impact on customers' experience.

Benefits

Stable working hours

Convenient location near MRT

Collaborative team environment

Qualifications

• Strong customer service skills and communication skills are essential.
• Must present a professional image as this is a customer-facing position.
• Detail-oriented and responsible, able to follow established processes.

Responsibilities

• Inspect and grade devices according to established guidelines.
• Quote trade-in values based on pricing frameworks.
• Deliver excellent customer service with warmth and professionalism.
• Engage customers, addressing enquiries and guiding them through the process.
• Maintain accurate records related to device grading and transactions.
• Perform administrative duties including filing and data entry.

Skills

Customer service skills

Communication skills

Detail-oriented

Positive disposition

Team player

Tools

Microsoft Office

Job description

Be a Part of CompAsia’s Buy-Back & Trade-In Team

We are looking for a customer-focused and detail-driven Assistant, Device Grader & Customer Service to join our growing team. This role combines technical accuracy with warm, friendly service — perfect for someone who enjoys interacting with customers while ensuring high standards in device assessment.

Who Are We?

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.

Why Join Us?

• Be part of a purpose-driven company that promotes sustainability by giving devices a second life.
• Customer-facing exposure in a role where your service and professionalism truly make a difference.
• Structured processes and clear guidelines, ensuring you’re well-supported to succeed in your role.
• Collaborative and friendly team environment that values positivity, teamwork, & mutual respect.
• Stable working hours (Monday to Friday, 9.30am–5.30pm) with no shift work.
• Convenient location just a 5-minute walk from Pasir Panjang MRT.

What Role Will You Play in Shaping CompAsia's Future? (Job Description)

• Inspect and grade devices accurately in accordance with CompAsia’s established guidelines and Trade-In standards.
• Quote customers on device trade-in values based on approved pricing and grading frameworks.
• Deliver world-class customer service with warmth and professionalism.
• Engage customers confidently, addressing enquiries and guiding them through the trade-in process.
• Maintain accurate documentation and records related to device grading and customer transactions.
• Perform administrative duties including data entry, report preparation, filing, background checks and updating internal systems to ensure accurate tracking and compliance with operational requirements.

What Qualifications and Experience Will You Bring to Excel in This Role? (Job Specification)

• Strong customer service and communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Always well-presented with a positive and professional disposition, as this is a customer-facing role.
• Detail-oriented, responsible, and able to follow established processes accurately.
• A friendly, approachable team player who values service excellence.